AIRLINE CHECK-IN

Learn when airline check-in opens, how online and airport check-in work, when to check your bags, and how to avoid common check-in problems before your flight.

Explore Airline Check-In
Airline Check-In

Quick Facts

Airline check-in confirms that you intend to take your flight and allows the airline to issue your boarding pass, verify travel documents, accept checked baggage, and prepare the final passenger list before departure.

Check-In Usually Opens Before Departure

Many airlines open online and mobile check-in approximately 24 hours before departure, although the exact time can vary by airline, route, airport, and ticket type.

Online Check-In Can Save Time

Checking in through the airline’s website or mobile app may allow you to confirm your seat, review traveler information, and obtain a digital boarding pass before arriving at the airport.

A Boarding Pass Is Still Required

Completing check-in allows the airline to issue a boarding pass. You will need a mobile or printed boarding pass to pass through airport security and board your flight.

Checked Bags Have Earlier Deadlines

Airlines stop accepting checked baggage before departure. Arrive early enough to print bag tags, complete any required document checks, and deliver your luggage before the airline’s cutoff time.

International Travel May Require Document Review

Even after checking in online, international travelers may need to present passports, visas, entry documents, or other information at an airline counter before receiving final boarding authorization.

Missing the Deadline Can Cancel Your Trip

Arriving after the check-in, baggage-drop, or boarding deadline may cause the airline to deny boarding, remove your checked bags, or cancel the remaining flights on your reservation.

The Basic Check-In Process

Confirm, Verify, Tag and Board

1

Confirm Your Flight

Complete check-in through the airline app, website, kiosk, or airport counter.

2

Verify Your Information

Review your name, flight details, seat assignment, documents, and trusted traveler information.

3

Check Your Bags

Print luggage tags and deliver checked baggage before the airline’s cutoff time.

4

Proceed to Your Gate

Pass through security, monitor flight updates, and arrive at the gate before boarding closes.

Check-In Is Not the Same as Boarding

Checking in confirms your reservation and produces your boarding pass, but you must still complete security screening and arrive at the departure gate before boarding closes. Airlines may close the aircraft door well before the scheduled departure time.

Airline Check-In

Why Airline Check-In Matters

Airline check-in is more than simply receiving a boarding pass. It confirms that you plan to travel, allows the airline to verify important passenger information, and helps ensure that you, your documents, and your baggage are ready before the flight closes for departure.

When you check in, the airline confirms that you are still planning to take the flight. This allows the carrier to update its passenger list, assign or confirm your seat, review special service requests, and issue the boarding pass you will use at security and the departure gate.

Check-in also gives the airline an opportunity to verify that the name on your reservation matches your identification and that your passport, visa, or destination documents meet the basic requirements for your itinerary. International travelers may still need to visit an airline counter even after completing online check-in.

If you are checking luggage, the airline uses the check-in process to weigh your bags, collect any applicable fees, print baggage tags, and route your luggage to the correct destination. Bags must be accepted before the airline’s baggage cutoff, which may be earlier than the general check-in deadline.

Completing check-in does not guarantee that you can arrive at the gate at the last minute. You must still pass through security, reach the correct terminal or concourse, and be present before boarding closes.

Confirms You Are Traveling

Completing check-in tells the airline that you still intend to use your reservation. Travelers who miss required deadlines may be treated as no-shows and lose their seat.

Verifies Passenger Information

The airline may review your legal name, date of birth, trusted traveler information, passport details, destination documents, and emergency contact information.

Produces Your Boarding Pass

Your boarding pass identifies your flight, departure date, boarding group, seat assignment, and other information needed to enter security and board the aircraft.

Starts the Checked-Bag Process

Checked luggage must be accepted, tagged, screened, and transported to the aircraft. Arriving before the bag-drop deadline gives the airline time to complete each step.

Confirms Special Assistance

Check-in is a good time to confirm wheelchair service, family seating, unaccompanied-minor arrangements, medical equipment, service animals, or other previously requested assistance.

Protects Your Travel Timeline

Completing check-in early gives you more time to correct reservation problems, resolve document issues, change seats, and respond to schedule updates before reaching the airport.

From Reservation to Boarding

Where Check-In Fits in the Travel Process

1

Reservation

Your ticket is purchased and your passenger information is added to the airline’s system.

2

Check-In

You confirm your travel plans, review your information, and receive or request your boarding pass.

3

Security

You present your identification and boarding pass and complete the required airport security screening.

4

Boarding

You arrive at the gate, listen for your boarding group, and enter the aircraft before the door closes.

Important Deadlines

Check-In, Bag Drop and Boarding Are Separate Cutoffs

Check-In Deadline

Confirm Your Reservation

The airline may require check-in to be completed a specific number of minutes before departure. Missing this cutoff can cause your seat to be released.

Baggage Deadline

Deliver Checked Bags

Checked bags often have their own acceptance deadline. Completing online check-in does not extend the amount of time available to drop off luggage.

Boarding Deadline

Be Present at the Gate

Boarding may close before the scheduled departure time. A traveler who has checked in can still miss the flight by arriving at the gate too late.

Always use the deadlines published by your operating airline and departure airport. International flights, large airports, peak travel periods, and checked baggage may require significantly more time.

Online Check-In Does Not Complete Every Step

You May Still Need to Visit an Airport Counter

Online or mobile check-in can save time, but it does not always eliminate airport processing. You may still need to show travel documents, check baggage, obtain printed boarding passes, verify payment, confirm an infant traveler, or resolve a reservation issue.

If the airline displays a message such as “See Agent,” “Documents Required,” or “Boarding Pass Unavailable,” arrive early and proceed to the appropriate airline counter.

Benefits of Checking In Early

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More time to correct passenger-name or document problems

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Earlier opportunity to review or change seat assignments

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Faster access to mobile or printable boarding passes

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More time to confirm special assistance requests

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Earlier notice of schedule, terminal, or gate changes

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Less pressure when checking bags at the airport

A Ticketed Reservation Is Not the Same as Being Checked In

Purchasing a ticket reserves space on the flight, but you may still need to complete airline check-in within the required time. Do not assume that having a confirmation number means every departure-day requirement has already been completed.

Travel Tip

Set a reminder for the time your airline opens check-in. Completing it early gives you the best opportunity to review seats, verify traveler information, confirm your boarding pass, and resolve problems before you are standing at the airport with luggage in hand.

Airline Check-In

When Airline Check-In Opens

Many airlines open online and mobile check-in approximately 24 hours before scheduled departure. The exact opening time, closing deadline, and available check-in options can vary by airline, airport, destination, and itinerary.

For many flights, check-in becomes available through the airline’s website or mobile app approximately 24 hours before the scheduled departure time. This is often the earliest opportunity to confirm your flight, review your seat assignment, update traveler information, and obtain a boarding pass.

Check-in normally opens based on the scheduled departure time of the flight, not the time you purchased the ticket. For example, when a flight is scheduled to leave at 2:00 p.m., online check-in may open at approximately 2:00 p.m. on the previous day.

Travelers with connecting flights may be able to check in for the entire itinerary at once. However, boarding passes for later segments may not be available immediately when another airline operates the flight or additional document verification is required.

Opening times should not be confused with check-in deadlines. Even though check-in may begin the day before departure, the airline will stop accepting passengers and checked baggage at specific times before the flight.

Online Check-In

Visit the airline’s website, retrieve your reservation, and follow the check-in prompts. You may be able to review seats, baggage options, traveler details, and boarding passes.

Mobile App Check-In

The airline’s app may send a notification when check-in opens. Mobile check-in can also make it easier to save boarding passes and receive gate, terminal, and schedule updates.

Airport Kiosk Check-In

Self-service kiosks are generally available on the day of departure. Travelers may use them to check in, print boarding passes, select available seats, and print baggage tags.

Counter Check-In

Airline counters normally open several hours before the first scheduled departures of the day. Counter hours vary by airport, airline, route, and local operating schedule.

International Check-In

International travelers may be allowed to begin check-in online but still need to present passports, visas, or destination documents to an airline representative at the airport.

Checked-Bag Drop

Completing online check-in does not mean your checked luggage has been accepted. Bags must still be tagged and delivered to the airline before the applicable baggage deadline.

Typical Check-In Timeline

From the Day Before Your Flight to Boarding

1
Approximately 24 Hours Before Departure

Online and Mobile Check-In May Open

Retrieve the reservation, verify passenger details, review seats, and save each available boarding pass.

2
Before Leaving Home

Review Flight and Airport Information

Confirm the departure terminal, flight status, baggage allowance, airport arrival recommendation, and any document requirements.

3
At the Airport

Complete Any Remaining Steps

Print boarding passes or bag tags, present travel documents, check luggage, and resolve any message directing you to see an agent.

4
Before Boarding Closes

Be Present at the Departure Gate

Monitor the boarding display and be ready when your group is called. Check-in alone does not protect your seat after boarding closes.

Simple Example

Calculating Your Likely Check-In Time

Scheduled Departure Friday at 2:00 p.m.

This is the scheduled departure time shown on the airline reservation.

Likely Check-In Opening Thursday at 2:00 p.m.

When the airline uses a 24-hour opening window, check-in would generally begin at this time.

This is a general example only. Always use the time displayed by your airline, because opening windows may differ for certain routes, airports, charters, or reservation types.

Times May Vary

Why Check-In May Not Open Exactly 24 Hours Before Departure

Another Airline Operates the Flight

A codeshare reservation may display one airline’s flight number while another carrier operates the aircraft and controls check-in.

Document Verification Is Required

The airline may restrict boarding-pass issuance until passports, visas, health documents, or destination requirements are reviewed.

The Reservation Includes Special Services

Pets, unaccompanied minors, infants, medical equipment, group travel, or other arrangements may require assistance from an airline representative.

The Itinerary Has Changed

Schedule changes, cancellations, seat changes, or incomplete ticketing may prevent normal check-in until the reservation is corrected.

Connecting Flights

Your Full Itinerary May Not Open at the Same Time

Check-in is often tied to the first flight on the itinerary. When later flights depart more than 24 hours afterward, are operated by another airline, or require document verification, some boarding passes may remain unavailable until later.

Review every segment after check-in. Confirm that you received a boarding pass for each flight and note any instruction to visit an airline counter or connecting-airport service desk.

What to Do When Check-In Opens

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Confirm the departure date, time, airport, and terminal.

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Check in every traveler listed on the reservation.

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Verify that names match the travelers’ identification.

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Review seat assignments and boarding groups.

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Confirm the Known Traveler Number when applicable.

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Save, print, or capture each available boarding pass.

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Review checked-bag fees and airport bag-drop deadlines.

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Read and resolve any message instructing you to see an agent.

Do Not Wait Until the Check-In Deadline

The deadline is the latest time the airline may accept check-in—not the recommended time to begin. Waiting until the final minutes leaves little opportunity to correct a name, ticket, seat, passport, or reservation problem.

Travel Tip

Add a calendar reminder for approximately 24 hours before your scheduled departure. When the reminder appears, open the operating airline’s app, complete check-in for every traveler, and save each boarding pass somewhere that remains accessible even if airport internet service is unreliable.

Airline Check-In

Online and Mobile Check-In

Online and mobile check-in let you confirm your flight before arriving at the airport. Depending on the airline and itinerary, you may be able to review traveler information, select or confirm seats, add checked bags, and save a digital boarding pass directly to your phone.

Online check-in is completed through the airline’s website, while mobile check-in is completed through the airline’s app or mobile website. Both options generally provide the same basic functions, although an airline app may offer easier access to boarding passes, gate information, baggage tracking, and real-time notifications.

Many airlines open digital check-in approximately 24 hours before the scheduled departure time. Once check-in becomes available, retrieve the reservation using the airline confirmation number, ticket number, or frequent-flyer account associated with the booking.

Review every traveler carefully before completing check-in. Confirm names, flight dates, departure airports, seat assignments, loyalty numbers, and Known Traveler Numbers when applicable. Correcting a problem early is much easier than discovering it while standing in the airport check-in line.

Completing online or mobile check-in does not always eliminate the need to visit an airport counter. International documents, checked baggage, special services, payment issues, pets, unaccompanied minors, or reservation irregularities may still require assistance from an airline representative.

Airline Website

Use the operating airline’s official website to retrieve the reservation, review passenger details, complete check-in, and print boarding passes when available.

Airline Mobile App

The airline app can store your itinerary, send check-in reminders, display mobile boarding passes, provide gate changes, and offer baggage-status notifications.

Traveler Verification

Confirm that each passenger’s name and personal details match the identification or passport that will be presented at the airport.

Seat Review

Check the seat map to confirm assignments, purchase available upgrades, or identify travelers who still do not have a seat assigned.

Checked-Bag Options

Some airlines allow travelers to prepay baggage charges or indicate the number of checked bags during digital check-in. Bags must still be tagged and delivered at the airport.

Digital Boarding Pass

When available, save the boarding pass to the airline app, your phone’s wallet, or another location that can be opened quickly at security and the gate.

Step-by-Step

How to Check In Online or in the App

1

Open the Operating Airline’s Website or App

Use the airline actually operating the first flight, especially when the reservation includes codeshare partners.

2

Retrieve the Reservation

Enter the confirmation number and traveler’s last name, or sign in to the frequent-flyer account connected to the trip.

3

Select Every Traveler

Make sure all passengers who are ready to travel are included in the check-in process.

4

Review Passenger Details

Confirm names, birth dates, passport details, loyalty numbers, and trusted traveler information.

5

Review Seats and Bags

Confirm seat assignments and complete any optional baggage or seating purchases.

6

Save the Boarding Passes

Download, print, or save every available boarding pass before leaving the check-in screen.

Before You Finish

Review These Important Details

Flight Details

Date, Time and Airport

Confirm the departure date, local departure time, airport, terminal, and flight number for the first segment.

Passenger Details

Name and Identification

Make sure each traveler’s name matches the identification or passport that will be used for the trip.

Seating

Seat and Boarding Group

Verify whether every traveler has a seat assignment and note the boarding group shown on each boarding pass.

Security

TSA PreCheck Indicator

Eligible travelers should confirm that the TSA PreCheck indicator appears on the boarding pass before entering the expedited lane.

Mobile Boarding Passes

Make Sure Your Pass Is Easy to Access

Recommended

  • Save the pass in the airline app.
  • Add it to your phone’s digital wallet.
  • Increase screen brightness before scanning.
  • Keep the barcode free of notifications.
  • Verify that the correct traveler’s pass is open.

Prepare a Backup

  • Take a screenshot when permitted.
  • Email the boarding pass to yourself.
  • Print a paper copy when convenient.
  • Carry a portable phone charger.
  • Know where airport kiosks are located.

A screenshot can be helpful when airport internet service is unreliable, but confirm that the airline does not use a dynamically changing barcode. When uncertain, open the pass directly in the airline app or digital wallet.

Check-In Problems

Why Online Check-In May Be Unavailable

Travel Documents Need Review

Passports, visas, residence permits, health documentation, or destination entry requirements may need to be checked by an airline employee.

The Flight Is Operated by Another Airline

You may need to check in through the operating carrier rather than the airline that sold or issued the ticket.

The Reservation Needs Attention

Ticketing problems, schedule changes, duplicate bookings, unpaid charges, or an incomplete passenger record can prevent check-in.

Special Services Are Included

Pets, unaccompanied minors, lap infants, medical equipment, or other arrangements may require in-person processing.

Additional Screening Is Required

Some travelers may be directed to an airport counter for identity verification or additional security processing.

The Check-In Window Is Closed

Check-in may not yet be open, or the airline’s final check-in deadline may already have passed.

See Agent or Documents Required

A Message Does Not Always Mean There Is a Serious Problem

Airlines commonly direct travelers to an airport representative when documents must be verified, baggage arrangements need attention, or a boarding pass cannot be issued digitally.

Take a screenshot of the message, bring all required travel documents, and arrive early enough to complete the review before the airline’s check-in and baggage deadlines.

Protect Your Information

Use the Airline’s Official Website or App

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Open the airline app directly instead of using an unfamiliar link.

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Confirm the website address belongs to the operating airline.

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Avoid entering passport or payment data on public Wi-Fi when possible.

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Do not post boarding-pass barcodes on social media.

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Use a strong password for the airline or loyalty account.

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Log out when using a shared or public computer.

Online Check-In Checklist

✓ Operating airline confirmed
✓ Confirmation number available
✓ Every traveler selected
✓ Passenger names verified
✓ Passport details reviewed
✓ Known Traveler Numbers confirmed
✓ Seat assignments reviewed
✓ Boarding passes saved or printed
✓ Bag-drop deadline checked
✓ Any “See Agent” message noted

Online Check-In Does Not Extend Airport Deadlines

Even after checking in digitally, checked bags must be delivered before the baggage cutoff, documents must be verified when required, and every traveler must reach the gate before boarding closes.

Travel Tip

Complete check-in in the operating airline’s app and then save every boarding pass in at least two places. Keeping the pass in both the app and your phone’s digital wallet—or carrying a printed backup—can protect you from weak airport Wi-Fi, app problems, or a low phone battery.

Airline Check-In

Airport Kiosk Check-In

Airline self-service kiosks can help you complete check-in, print boarding passes, review seat assignments, add checked bags, and print baggage tags after you arrive at the airport. Knowing what information to have ready can make the process faster and reduce time spent waiting at the ticket counter.

Airport kiosks are touchscreen check-in stations located near an airline’s ticket counters or baggage-drop area. They are designed for travelers who need to complete check-in at the airport, print a boarding pass, replace a lost boarding pass, or prepare checked luggage without beginning at a staffed counter.

To retrieve your reservation, the kiosk may ask for a confirmation number, ticket number, frequent-flyer account, credit card used for identification, passport, or another form of traveler information. The available options vary by airline and airport.

After locating your reservation, carefully review the flight date, destination, passenger names, seat assignments, and baggage information. Follow each prompt completely before moving away from the machine.

A kiosk does not replace an airline employee when documents must be reviewed, the reservation has a problem, or special assistance is required. If the machine displays a message directing you to an agent, take your documents and luggage to the appropriate service counter.

Confirmation Number

Keep the airline record locator or confirmation number easy to reach. Enter it exactly as shown in the reservation email or airline app.

Identification

Some kiosks may use a passport, payment card, loyalty account, or other traveler information to locate and verify the reservation.

Boarding Passes

Print a boarding pass for every traveler and flight segment that the kiosk makes available. Check that the passenger and flight details are correct.

Seat Assignments

Review the displayed seats before completing the process. Some airlines may offer available seat changes or paid upgrades through the kiosk.

Checked Bags

Enter the correct number of checked bags and review any displayed baggage charges, weight limits, or instructions before confirming.

Agent Assistance

Use the staffed counter when the kiosk cannot locate the reservation, issue a boarding pass, verify documents, or complete the requested service.

Step-by-Step

How to Use an Airport Check-In Kiosk

1

Select the Airline and Language

Confirm that you are using a kiosk for the correct operating airline and choose your preferred language when prompted.

2

Locate the Reservation

Enter the confirmation number or use another identification method offered by the machine.

3

Select the Travelers

Confirm which passengers on the reservation are checking in and make sure no traveler is accidentally omitted.

4

Review Flight and Seat Details

Verify the departure airport, destination, date, flight number, and seat assignment for each traveler.

5

Add Checked Bags

Enter the number of bags accurately and complete any required baggage payment or acknowledgment.

6

Collect Every Printed Item

Take all boarding passes, receipts, and baggage tags before leaving the kiosk.

Self-Tag Baggage

Printing a Bag Tag Does Not Complete Bag Drop

At airports offering self-tag service, the kiosk may print a long adhesive baggage tag for each checked suitcase. The traveler normally attaches the tag and then takes the bag to a staffed or automated baggage-drop location.

Before Attaching the Tag

  • Confirm the passenger name.
  • Verify the destination airport code.
  • Check the number of printed tags.
  • Remove old airline tags and stickers.
  • Identify the bag that matches each tag.

After Attaching the Tag

  • Take the bag to the designated drop area.
  • Keep the baggage claim receipt.
  • Make sure the airline accepts the bag.
  • Confirm any oversized-item instructions.
  • Do not leave luggage beside the kiosk.

A printed tag alone does not mean the airline has accepted your luggage. Your bag must still be delivered and processed before the airline’s baggage cutoff time.

Check Before Confirming

Review the Screen Carefully

Traveler

Passenger Name

Make sure the correct traveler is selected and the displayed name matches the identification being used.

Flight

Date and Destination

Verify that the kiosk displays the correct travel date, flight number, departure airport, and destination.

Seat

Seat Assignment

Confirm the assigned seat before accepting optional changes, upgrades, or additional charges.

Baggage

Bag Count and Destination

Enter the correct bag quantity and confirm that each printed tag shows the proper destination.

When the Kiosk Is Not Enough

Situations That May Require an Airline Agent

International Document Review

Passports, visas, residence permits, or entry documents may need in-person verification.

Reservation Problems

Schedule changes, ticketing issues, duplicate records, or payment problems may prevent kiosk check-in.

Special Traveler Services

Unaccompanied minors, lap infants, group travel, or certain assistance requests may require counter service.

Medical or Mobility Needs

Some medical equipment, mobility arrangements, or service requests may need additional processing.

Oversized or Special Baggage

Sports equipment, mobility aids, musical instruments, pets, or unusually large baggage may need special handling.

No Boarding Pass Issued

Follow any instruction to see an agent when the machine completes check-in but does not produce a boarding pass.

Troubleshooting

Common Kiosk Problems

The Reservation Cannot Be Found

Recheck the confirmation number, traveler’s last name, operating airline, and departure date. Ask an agent for help if the record remains unavailable.

The Screen Freezes

Do not continue tapping repeatedly. Move to another available kiosk or notify an airline employee.

The Printer Does Not Work

Use another kiosk or request replacement documents from an airline agent before leaving the check-in area.

The Bag Tag Is Damaged

Do not attach a torn, unreadable, or incomplete tag. Ask the airline to reprint it.

Protect Your Information

Do Not Leave Personal Documents at the Kiosk

Collect your identification, passport, payment card, boarding passes, receipts, and baggage claim checks before moving away from the machine. Make sure the kiosk has returned to its welcome screen so the next traveler cannot view your reservation.

Kiosk Check-In Checklist

✓ Operating airline confirmed
✓ Confirmation number available
✓ Identification or passport accessible
✓ Every traveler selected
✓ Flight details reviewed
✓ Seat assignments checked
✓ Correct bag count entered
✓ Bag destination verified
✓ Boarding passes collected
✓ Baggage receipts saved

Do Not Leave Your Bags at the Kiosk

After printing baggage tags, take every checked bag to the designated bag drop and wait until the airline accepts it. Unattended luggage may create security concerns and will not be loaded onto the aircraft.

Travel Tip

Before leaving the kiosk, pause and count what you should have: identification, boarding passes, baggage tags, baggage receipts, payment card, phone, and every suitcase. That quick check can prevent a stressful return to the ticketing area.

Airline Check-In

Airline Counter Check-In

Airline counter check-in provides in-person assistance for travelers who need to verify documents, check baggage, resolve reservation problems, arrange special services, or receive a printed boarding pass. Arriving prepared can make the process faster and help prevent missed check-in or baggage deadlines.

Airline ticket counters are staffed service areas located in the airport’s departure or ticketing hall. Travelers may use the counter to complete check-in, present identification and travel documents, check luggage, pay applicable fees, and obtain boarding passes.

Counter check-in is especially important when online or kiosk check-in is unavailable. International passengers may need an airline representative to review passports, visas, entry documents, or transit requirements before the airline can issue a boarding pass.

Travelers with pets, oversized baggage, sports equipment, mobility devices, medical equipment, unaccompanied minors, lap infants, or other special arrangements may also need assistance from a staffed counter.

Airline counters and baggage acceptance areas close before departure. Reaching the airport building before the cutoff is not enough—you must reach the correct airline counter and complete all required processing before the applicable deadline.

Identity Verification

The agent may compare the traveler’s identification or passport with the name and personal information listed on the reservation.

Travel Document Review

International travelers may need to present passports, visas, residence permits, onward-travel details, or destination-specific documents.

Boarding Pass Issuance

The counter agent can print boarding passes, reissue missing passes, and explain any notation requiring additional processing at the gate.

Checked Baggage

Bags are weighed, tagged, accepted, and routed to the proper destination. Additional charges or special handling may apply.

Special Services

The counter is often used to confirm wheelchair assistance, family travel arrangements, service animals, pets, medical equipment, or minor-travel services.

Reservation Assistance

Agents may help address ticketing issues, schedule changes, seat problems, incomplete records, or other conditions preventing normal check-in.

Step-by-Step

What Happens at the Airline Counter

1

Join the Correct Line

Look for signs identifying your airline, cabin, priority status, bag drop, international check-in, or special-services line.

2

Present Identification

Provide the identification or passport required for the itinerary and have the confirmation number available.

3

Verify Traveler Information

Confirm names, destination, flight details, seats, loyalty numbers, and any required international information.

4

Process Checked Baggage

Place each bag on the scale, answer required questions, and complete any applicable baggage payment.

5

Collect Documents and Receipts

Take all boarding passes, baggage receipts, identification, passports, and payment cards before leaving the counter.

6

Proceed to Security

Confirm the terminal and gate direction, then allow enough time to complete security screening and reach the gate.

Choose the Correct Queue

Airline Counter Lines May Serve Different Purposes

Full-Service Check-In

General Ticket Counter

Use this line when you have not checked in, need document review, require reservation assistance, or have questions that cannot be handled at a kiosk.

Bags Only

Bag-Drop Counter

Use this line when check-in is complete and boarding passes are available, but checked baggage still needs to be weighed, tagged, and accepted.

Eligible Travelers

Priority Check-In

Separate counters may be available for premium-cabin passengers, eligible loyalty members, or travelers who purchased priority services.

Additional Assistance

Special-Services Counter

Some airports provide dedicated assistance for mobility needs, unaccompanied minors, pets, group travel, or unusual baggage.

Document Preparation

Keep Important Information Together

Domestic Travel

  • Accepted government-issued identification
  • Airline confirmation number
  • Traveler names matching identification
  • Special-service documentation, when applicable
  • Payment method for optional charges

International Travel

  • Valid passport
  • Required visas or travel authorizations
  • Transit documents, when required
  • Return or onward-travel information
  • Destination-specific entry documents

Place passports, identification, and supporting documents in an accessible travel organizer. Do not pack them inside checked luggage or bury them at the bottom of a suitcase.

Checked Luggage

What the Agent Reviews Before Accepting a Bag

1

Bag Weight

The suitcase is weighed to determine whether it meets the allowance associated with the ticket, cabin, or loyalty status.

2

Bag Size

Oversized luggage may require additional charges or delivery to a separate special-baggage area.

3

Destination Tag

The agent prints and attaches a routing tag showing the airport where the bag should be delivered.

4

Acceptance Confirmation

The traveler receives a baggage receipt or claim number after the airline accepts the suitcase.

Review the airport code on each bag tag before the suitcase leaves your sight. Keep the baggage receipt until every checked item has been delivered.

Communicating with the Agent

Explain the Entire Issue at the Beginning

Tell the agent about connecting flights, checked bags, special assistance, traveling companions, document concerns, seat problems, or schedule changes at the start of the conversation. Providing the full situation can help the employee identify the correct solution more efficiently.

Keep confirmation numbers, ticket information, and supporting documents ready rather than searching for them one at a time during the transaction.

Additional Processing

Travelers Who May Need Counter Assistance

International Travelers

Passport, visa, transit, and entry-document review may be required before boarding passes can be issued.

Families with Lap Infants

The airline may need to verify the infant’s reservation, documentation, age, or international travel information.

Unaccompanied Minors

Required forms, identification, fees, escort instructions, and authorized pickup information are usually processed in person.

Travelers with Pets

The airline may inspect the carrier, confirm the reservation, collect fees, and review health or destination documentation.

Travelers Needing Assistance

Wheelchair service, medical equipment, mobility aids, and other requests can be confirmed before proceeding through security.

Special or Oversized Baggage

Sports equipment, musical instruments, large strollers, mobility devices, and unusually shaped items may require separate handling.

Possible Delays

Common Counter Check-In Problems

Name Does Not Match Identification

A spelling difference, missing surname, incorrect suffix, or legal-name change may require reservation correction before check-in can continue.

Ticketing Is Incomplete

A reservation may exist without a properly issued ticket, especially after a change, payment problem, or third-party booking issue.

Travel Documents Are Missing

The airline may be unable to issue a boarding pass when required passports, visas, authorizations, or transit documents cannot be verified.

Baggage Exceeds the Allowance

Overweight, oversized, restricted, or excess baggage may require repacking, additional payment, or special handling.

Counter Check-In Checklist

✓ Correct airline and terminal confirmed
✓ Identification or passport accessible
✓ Confirmation number available
✓ Required visas and documents prepared
✓ Checked bags weighed at home when possible
✓ Old baggage tags removed
✓ Special assistance requests documented
✓ Payment method available
✓ Boarding passes reviewed
✓ Baggage receipts saved

The Length of the Line Does Not Change the Deadline

Busy counters, staffing delays, and long baggage lines do not necessarily extend the airline’s published check-in or bag-drop cutoff. Arrive with enough time to complete the entire process before the deadline.

Travel Tip

Before stepping away from the counter, check that you have every passport, ID, boarding pass, payment card, baggage receipt, and carry-on item. Also confirm the gate or terminal direction so you do not lose valuable time returning to the ticketing area.

Airline Check-In

Boarding Passes

Your boarding pass is the travel document that connects you to a specific flight. It contains important details about your itinerary, security screening, seat assignment, boarding group, and gate access. Reviewing it carefully before leaving the check-in area can help you catch mistakes and avoid delays later.

A boarding pass is normally issued after airline check-in is completed. Depending on the airline and itinerary, it may be delivered through the airline’s mobile app, added to a digital wallet, downloaded as a file, printed at home, produced by an airport kiosk, or issued by an airline employee.

The boarding pass identifies the traveler and flight segment for which it was issued. It may display the departure airport, destination, flight number, boarding time, gate, terminal, seat, boarding group, and security-screening indicators.

Travelers with connecting flights should confirm that they have a boarding pass for every segment of the itinerary. A later pass may be unavailable when another airline operates the flight, document verification is pending, or check-in for that segment has not yet opened.

A boarding pass does not replace acceptable identification or a passport. You may need to present both the boarding pass and the appropriate travel document at security, immigration, airline counters, and the departure gate.

Mobile Boarding Pass

Mobile passes are displayed in the airline app, a digital wallet, or a mobile browser. Keep the barcode visible and your phone charged.

Printed Boarding Pass

A paper pass can be printed at home, at an airport kiosk, or by an airline employee. Keep it flat and protect the barcode from damage.

Seat Assignment

The pass may show a confirmed seat, an unassigned seat, or an instruction to receive the seat at the gate.

Boarding Time

Boarding normally begins before departure. The boarding time is different from the scheduled takeoff time shown on the reservation.

Boarding Group

Airlines use boarding groups, zones, or numbers to organize passengers. Wait until your group is called unless an employee directs you otherwise.

Security Indicator

Eligible expedited-screening information may appear on the pass. Confirm the indicator before entering a dedicated security lane.

Understanding the Details

What You May Find on a Boarding Pass

Passenger

Traveler Name

The name should correspond to the passenger and match the identification or passport used for travel.

Flight

Airline and Flight Number

This identifies the operating or marketing flight associated with the boarding pass.

Route

Departure and Arrival Airports

Airport names or three-letter airport codes identify where the flight begins and ends.

Airport

Terminal and Gate

The pass may show the current terminal and gate, but these can change after the pass is issued.

Cabin

Seat and Class

The pass may identify the assigned seat and the cabin or fare class associated with the ticket.

Access

Barcode or QR Code

The machine-readable code is scanned at security and boarding. Keep it unobstructed and easy to display.

Digital Boarding Passes

Prepare Your Phone Before Reaching the Scanner

Before Leaving Home

  • Save the pass in the airline app.
  • Add it to your digital wallet when available.
  • Confirm the correct traveler and flight.
  • Charge the phone fully.
  • Pack a portable charger in your carry-on.

At the Scanner

  • Open the boarding pass before reaching the front.
  • Increase the screen brightness.
  • Keep notifications away from the barcode.
  • Place the correct pass under the scanner.
  • Wait for confirmation before moving forward.

Screenshots may be useful when internet service is unreliable, but some airlines use changing or dynamic barcodes. When possible, open the boarding pass directly from the airline app or digital wallet.

Paper Boarding Passes

A Printed Copy Can Be a Valuable Backup

1

Print Clearly

Make sure the barcode, traveler name, and flight information are complete and easy to read.

2

Keep It Flat

Avoid folding through the barcode or allowing the pass to become wet, torn, or heavily creased.

3

Keep It Accessible

Store it with your identification or passport rather than inside checked luggage.

4

Protect Personal Information

Do not leave discarded boarding passes where reservation details or barcodes can be viewed by others.

Connecting Flights

Confirm That You Have a Pass for Every Segment

Same Airline Itinerary

The airline may issue all boarding passes during the first check-in, although later gates and seats may still change.

Partner or Codeshare Flight

A flight operated by another carrier may require check-in through that airline or a boarding-pass reissue at the airport.

International Connection

Passport or document review may prevent a later boarding pass from being issued until an airline representative completes verification.

Separate Tickets

Flights booked on separate reservations may require separate check-in with each airline.

Before entering security, count the boarding passes issued for each traveler and compare them with the number of flight segments on the itinerary.

Gate and Terminal Information

The Boarding Pass May Not Show the Final Gate

A gate may be missing when the boarding pass is first issued, or it may change later because of airline operations. Check the airline app, airport monitors, and gate-area displays after passing through security.

When the app and a printed boarding pass show different information, use the airline’s latest operational update and confirm the change with an employee when needed.

Special Messages

What Common Boarding-Pass Notices May Mean

Seat

Seat Assigned at Gate

Check-in may be complete even though a seat has not yet been assigned. Monitor the gate and speak with the agent when instructed.

Documents

Document Check Required

The airline may need to verify a passport, visa, or other travel document before boarding is permitted.

Security

Additional Screening

A notation may indicate that additional security processing is required. Follow the instructions provided at the checkpoint.

Standby

Standby or Waitlist Status

The traveler may not yet have confirmed space on the flight and should remain near the gate for updates.

Privacy and Security

Protect the Information on Your Boarding Pass

✓

Do not post readable boarding-pass images on social media.

✓

Keep reservation codes and barcodes private.

✓

Store paper passes securely during the trip.

✓

Shred or destroy passes before discarding them.

✓

Lock your phone when the pass is not in use.

✓

Use the official airline app or trusted digital wallet.

Boarding Pass Checklist

✓ Correct traveler name
✓ Correct departure date
✓ Correct airports and flight number
✓ Seat assignment reviewed
✓ Boarding group noted
✓ Security indicator checked
✓ Pass available for every flight segment
✓ Mobile pass saved offline when possible
✓ Printed backup prepared when helpful
✓ Latest gate information confirmed

A Boarding Pass Does Not Guarantee Boarding

You must still meet identification, security, baggage, document, and gate deadlines. A traveler holding a valid boarding pass can still miss the flight by arriving after boarding closes.

Travel Tip

Save each boarding pass in the airline app and your phone’s digital wallet, then carry a printed backup when practical. Before leaving check-in, verify that every traveler has a pass for every flight and that the names, dates, airports, and seat details are correct.

Airline Check-In

Travel Documents and Identification

Having the correct identification and travel documents is essential for airline check-in, airport security, international border procedures, and boarding. Requirements vary by destination and traveler, so review every document well before departure and keep the originals accessible throughout your journey.

For domestic flights within the United States, adult travelers generally need an acceptable form of identification at the airport security checkpoint. This may include a REAL ID-compliant state-issued driver’s license or identification card, a valid passport, or another document accepted by the Transportation Security Administration.

International travelers normally need a valid passport and may also need a visa, electronic travel authorization, residence permit, transit visa, health documentation, or other destination-specific paperwork. The airline may review these documents before issuing a boarding pass.

The name on the airline reservation should match the identification or passport being presented. Differences involving spelling, surnames, hyphens, suffixes, or legal name changes can delay check-in and may require the reservation to be corrected.

Keep passports, identification, visas, boarding passes, and supporting documents in your carry-on or personal item. Never place the only copy of an essential travel document inside checked baggage.

Domestic Identification

Adult travelers should carry an acceptable identification document for airport security. Verify that a state-issued license or ID meets current federal requirements before departure.

Passport

International air travelers generally need a valid passport. Check its expiration date, condition, remaining validity, and available blank pages before the trip.

Visa or Travel Authorization

Some destinations require a traditional visa, electronic visa, electronic travel authorization, or other advance approval based on nationality and purpose of travel.

Children’s Documents

Children may need passports, birth certificates, consent letters, custody documents, or airline forms depending on the itinerary and who is traveling with them.

Transit Documents

A connection through another country may require a transit visa or entry authorization even when the traveler does not plan to leave the airport.

Supporting Documentation

Medication letters, vaccination records, onward-travel details, residence permits, and other supporting documents may be needed for certain travelers or destinations.

Domestic Air Travel

Identification for Flights Within the United States

Travelers age 18 and older should arrive with an acceptable identification document. The name on the airline reservation should match the name shown on the ID used at check-in and security.

Commonly Used Documents

  • REAL ID-compliant driver’s license
  • REAL ID-compliant state identification card
  • Valid U.S. passport
  • Valid U.S. passport card
  • Eligible trusted traveler card
  • Other identification accepted by TSA

Check Before Departure

  • Confirm that the document is accepted.
  • Make sure it is not expired.
  • Check that the name matches the reservation.
  • Keep it outside checked baggage.
  • Protect it from damage or loss.
  • Bring a backup accepted document when practical.

A driver’s license that can be used for driving or everyday identification is not automatically sufficient for federal airport-security purposes. Check its REAL ID status or bring another acceptable document.

REAL ID

A Passport Can Serve as an Acceptable Alternative

Travelers who do not have a REAL ID-compliant state license or identification card may use another document accepted by TSA, such as a valid passport. A passport is not limited to international travel and can also be used as identification for a domestic flight.

Review the current TSA list before departure because accepted documents and identity-verification procedures may change.

International Air Travel

Documents May Be Checked More Than Once

1

Airline Check-In

The airline may verify your passport, destination requirements, visa, authorization, and return or onward-travel information.

2

Airport Security

Present the identification and boarding pass required by the security authority at the departure airport.

3

Departure or Exit Control

Some countries require passport inspection or exit formalities before travelers reach the departure gate.

4

Arrival Immigration

Border officials may inspect your passport, visa, travel purpose, lodging details, funds, or onward itinerary.

Passport Review

Inspect Your Passport Before the Trip

Expiration

Remaining Validity

Some destinations require the passport to remain valid for a specific period beyond the traveler’s intended stay or return date.

Condition

Damage or Wear

Water damage, torn pages, a loose cover, missing pages, or damage to the information page may make a passport unusable.

Information

Name and Personal Details

Confirm that the name, date of birth, nationality, passport number, and expiration date match the reservation information.

Pages

Blank Page Requirements

Some destinations require one or more blank passport pages for entry, exit, or visa stamps.

Do not wait until airline check-in to discover a passport problem. Review destination requirements and inspect every traveler’s passport while there is still time to renew or replace it.

Visas and Travel Authorizations

Approval Requirements Depend on the Traveler

1

Traveler’s Nationality

Visa requirements are usually based on the passport being used rather than the traveler’s place of residence.

2

Destination

Each country establishes its own entry, transit, visa, and electronic authorization requirements.

3

Purpose of Travel

Tourism, business, study, work, residence, and other activities may require different visas or permissions.

4

Length of Stay

Entry rules may change when the planned stay exceeds a permitted visa-free period.

Keep proof of an approved electronic authorization even when it is linked digitally to the passport. A printed or saved confirmation can help when airline systems cannot immediately verify the approval.

Name Matching

The Reservation Should Match the Travel Document

Review Carefully

  • First and middle names
  • Current legal surname
  • Hyphenated or multiple surnames
  • Suffixes when included
  • Date of birth
  • Passport number and expiration date

Possible Problems

  • Nickname used instead of legal name
  • Old surname after a legal name change
  • Reversed first and last names
  • Misspelled passenger name
  • Incorrect birth date
  • Passport details entered for the wrong traveler

Contact the airline or booking source as soon as a name or document error is found. Do not assume that airport staff will always be able to correct it on departure day.

Traveling with Children

Children May Need Additional Documents

Domestic Flights

TSA generally does not require identification from children younger than 18 traveling domestically with an adult, but the airline may request proof of age or other documentation.

International Flights

Children and infants generally need their own valid passports and any visas or entry authorizations required for the destination.

Traveling Without Both Parents

A destination or airline may request a consent letter, custody document, birth certificate, or other proof that the child is authorized to travel.

Unaccompanied Minors

Airlines commonly require special forms, contact information, authorized pickup details, and identification from the adults delivering and receiving the child.

Document Backups

Carry Originals and Protect Separate Copies

1

Carry the Original

Present the original identification, passport, visa, or authorization whenever required by the airline or government authority.

2

Keep a Paper Copy

Store photocopies separately from the originals so they remain available if a document is lost or stolen.

3

Save a Secure Digital Copy

Store encrypted or password-protected copies where they can be reached during an emergency.

4

Record Important Numbers

Keep document numbers and emergency contact details separate from the physical documents.

Protecting Your Documents

Keep Essential Documents Under Your Control

Store identification, passports, boarding passes, visas, consent letters, and medication documentation together in a secure travel organizer. Keep that organizer inside your personal item rather than a bag that may need to be checked at the gate.

After presenting a document, return it to the same secure location. Avoid placing passports or identification loose in a seat pocket, screening bin, restaurant table, or jacket pocket.

Common Problems

Document Issues That Can Delay Check-In

Expired Identification

An expired document may not meet airline, security, or destination requirements and may trigger additional verification.

Insufficient Passport Validity

A passport may still be unexpired but fail a destination’s required post-travel validity period.

Missing Visa or Authorization

The airline may deny check-in or boarding when required advance approval cannot be confirmed.

Name Mismatch

A reservation name that differs from the travel document may need to be corrected before a boarding pass can be issued.

Damaged Passport

Significant wear, water damage, missing pages, or damage to the information page may make the document unacceptable.

Documents Packed in Checked Luggage

Travelers may be unable to complete check-in when essential documents are inaccessible inside a suitcase that has already been surrendered.

Travel Document Checklist

✓ Identification accepted for the itinerary
✓ Passport valid for the required period
✓ Reservation name matches identification
✓ Required visas approved
✓ Electronic travel authorizations confirmed
✓ Transit requirements reviewed
✓ Children’s documents prepared
✓ Consent or custody documents available
✓ Originals packed in personal item
✓ Secure paper and digital copies prepared

The Airline Does Not Control Entry Requirements

Airlines review documents because they may be responsible for transporting travelers who do not meet destination requirements. Final admission is decided by the border authorities of the destination or transit country.

Travel Tip

Create one travel-document organizer for each family or reservation. Before leaving home, confirm that every traveler’s identification, passport, boarding pass, visa, authorization, and supporting documents are present. Keep the organizer in the same secure personal item throughout the trip.

Airline Check-In

Seat Assignments and Upgrades

Airline check-in is an important time to review where everyone in your party is seated, confirm whether a seat has been assigned, and evaluate any available upgrade or seat-change options. Seat availability can change quickly, so check every traveler before completing the process.

A seat assignment identifies where a traveler is expected to sit on the aircraft. Depending on the airline, fare type, route, and ticket conditions, a seat may be selected during booking, assigned automatically, purchased later, or provided at the airport.

When check-in opens, review each traveler’s seat rather than assuming the original assignment remains unchanged. Aircraft substitutions, schedule changes, operational needs, and reservation adjustments can cause previously selected seats to move.

Airlines may offer several types of paid seating options, including preferred locations, extra-legroom rows, premium economy, business class, or first class. The price and availability shown during check-in may differ from what was available when the ticket was purchased.

A paid seat assignment generally reserves a location rather than guaranteeing a particular aircraft feature. Airlines may still change seats when required for safety, aircraft configuration, disability accommodations, family seating, or other operational reasons.

Standard Seat

A standard seat is located in the airline’s regular cabin and may be included with the fare, assigned automatically, or available for an additional charge.

Preferred Seat

Preferred seating may offer a location closer to the front, easier aisle access, or another desirable position without changing the traveler’s cabin.

Extra-Legroom Seat

These seats may provide additional space between rows and can include other benefits depending on the airline and ticket.

Cabin Upgrade

A cabin upgrade moves the traveler into a higher service class, such as premium economy, business class, or first class when available.

Seat Assigned at the Gate

Some travelers complete check-in without a seat number and receive an assignment from the gate agent before boarding.

Family Seating

Families should review every traveler together and contact the airline promptly when a child is separated from the accompanying adult.

Reading the Seat Map

Understand What the Symbols Mean

A

Available Seat

The seat may be selected immediately, although a charge or fare restriction may apply.

$

Paid Seat

The location is available for purchase. Review the full price before confirming the selection.

×

Unavailable Seat

The seat may already be assigned, blocked for operational use, or unavailable under the traveler’s fare.

★

Preferred or Premium Seat

The airline may identify this location as preferred, extra-legroom, premium, or otherwise upgraded.

Seat-map colors and symbols are not standardized across airlines. Always read the legend shown on the airline’s website, app, kiosk, or check-in screen before selecting a seat.

Before Accepting a Seat

Review More Than the Row Number

Location

Window, Middle or Aisle

Confirm the seat letter and its position. Aircraft layouts can differ, even when the same flight number is used.

Proximity

Front, Middle or Rear

Seats near the front may allow faster exit, while other locations may better suit connections, children, or personal preferences.

Restrictions

Exit-Row Eligibility

Exit-row seats have safety requirements and may not be suitable for children, some travelers with disabilities, or passengers unable to assist.

Comfort

Recline and Legroom

Bulkhead, exit-row, last-row, and specialty seats may have different legroom, storage, or reclining characteristics.

Amenities

Power and Entertainment

Availability can depend on the aircraft and seat location. Treat listed amenities as subject to change.

Family

Traveling Companions

Review the entire party together so a change for one traveler does not unintentionally separate the group.

Upgrade Options

Not Every Upgrade Works the Same Way

1

Paid Upgrade Offer

The airline may present a fixed price to move into a better seat or higher cabin during check-in.

2

Miles or Points Upgrade

Eligible travelers may be able to use loyalty currency, sometimes with an additional payment or fare restriction.

3

Complimentary Upgrade

Certain loyalty members or ticket types may qualify for an upgrade request or waitlist without paying the full upgrade price.

4

Bid or Offer Program

Some airlines allow eligible travelers to submit an amount they are willing to pay, subject to later acceptance.

5

Airport Upgrade

Last-minute paid upgrades may be offered at a kiosk, counter, lounge, or departure gate when space remains.

6

Operational Upgrade

An airline may occasionally move a traveler for operational reasons, but this should never be expected or treated as guaranteed.

Before Paying

Understand What the Price Includes

Review the Benefits

  • Seat location or additional legroom
  • Cabin of service
  • Boarding priority
  • Baggage allowance
  • Meals or beverages
  • Change and refund conditions

Review the Limitations

  • Price may apply per traveler and segment.
  • Seat fees may be nonrefundable.
  • Benefits may not continue on connecting flights.
  • Aircraft changes can affect the selected seat.
  • Fare rules may remain unchanged.
  • Taxes or additional charges may apply.

A seat upgrade and a fare upgrade are not always the same. Paying for a preferred or extra-legroom seat may improve the location without changing the ticket’s refund, change, baggage, or mileage-earning rules.

Family Travel

Review Family Seating as Soon as Check-In Opens

Young Children

Check Adult Proximity

Confirm that each young child is seated with or near an accompanying adult and contact the airline promptly when assignments are separated.

Multiple Reservations

Link the Travel Party

Travelers booked under separate confirmation numbers should ask whether the reservations can be noted or linked for seating purposes.

Aircraft Changes

Recheck Every Assignment

A change in aircraft can move family members. Review seats again in the app and at the airport.

At the Gate

Speak with the Agent Early

When seating remains unresolved, approach the gate agent before boarding begins rather than waiting until the aircraft is loading.

Do not rely on other passengers agreeing to switch seats after boarding. Work with the airline as early as possible when a child or traveler needing assistance is seated separately.

When Your Seat Changes

A Previously Selected Seat May Be Reassigned

Seat changes can occur because of aircraft substitutions, maintenance, weight and balance needs, accessibility accommodations, family seating, schedule changes, or other operational requirements.

Save the original confirmation and payment receipt when you purchased a seat. If the airline moves you to a different or lower-value location, ask about available alternatives and whether the seat charge qualifies for a refund under the airline’s policy.

No Seat Number

What “Seat Assigned at Gate” May Mean

1

Complete Check-In

Check in normally and keep the boarding pass even when no seat appears.

2

Monitor the Airline App

The airline may assign a seat automatically before boarding begins.

3

Arrive at the Gate Early

Let the gate agent know that your boarding pass does not show a seat.

4

Wait for the Assignment

Remain near the gate and listen for your name or an updated boarding announcement.

Seat and Upgrade Checklist

✓ Every traveler’s seat reviewed
✓ Row and seat letter confirmed
✓ Children seated appropriately
✓ Connecting-flight seats reviewed
✓ Seat-map legend checked
✓ Upgrade benefits compared with price
✓ Refund conditions reviewed
✓ Updated boarding passes saved
✓ Paid-seat receipt retained
✓ Gate assignment reconfirmed

A Seat Selection Is Not Always Permanent

Airlines may change assignments for operational or safety reasons. Review the airline app, boarding pass, and gate display on departure day, even when seats were selected and paid for months earlier.

Travel Tip

Take a screenshot of the seat map and save the receipt whenever you pay for a seat or upgrade. Then review every traveler again when check-in opens and after reaching the airport. Having the original confirmation makes it easier to explain a change and request help when the airline moves your assignment.

Airline Check-In

Checking Baggage

Checking baggage involves more than handing a suitcase to the airline. Travelers must understand the airline’s size, weight, quantity, fee, and cutoff requirements, pack restricted items correctly, verify the destination printed on each bag tag, and keep the baggage receipt until every suitcase has been delivered.

Checked baggage is luggage surrendered to the airline before departure and transported in the aircraft’s cargo area. Bags are normally weighed, tagged, screened, sorted, and transferred to the aircraft after the airline accepts them at a ticket counter, self-service bag drop, or designated baggage area.

Each airline establishes its own checked-bag allowance, fees, dimensions, and weight limits. The rules may depend on the traveler’s fare, route, cabin, loyalty status, credit card benefits, military status, or destination. Do not assume that baggage rules from a previous trip still apply.

Completing online check-in or printing a baggage tag does not mean the bag has been accepted. You must deliver every suitcase to the airline before the published baggage cutoff and receive confirmation that it has entered the airline’s handling system.

Essential documents, medication, valuables, lithium batteries, electronics, keys, money, and anything needed during the journey should remain in your carry-on or personal item rather than checked luggage.

Baggage Fees

Checked-bag charges vary by airline, fare, route, and traveler benefits. Review the total price for every traveler and flight segment before paying.

Weight Limits

Bags exceeding the airline’s standard weight allowance may require an overweight fee, repacking, special handling, or refusal.

Size Limits

Airlines may calculate checked-bag size by adding the suitcase’s length, width, and height, including wheels and handles.

Bag-Drop Deadlines

Checked baggage must be accepted before the airline’s cutoff. Completing check-in online does not extend the bag-drop deadline.

Destination Tags

Every checked bag should receive a routing tag showing the correct airport code and connection information.

Baggage Receipts

Keep each claim receipt or tracking number until the bag has arrived and you have confirmed that nothing is missing or damaged.

Step-by-Step

How the Checked-Bag Process Works

1

Confirm the Allowance

Review the permitted number, size, weight, and price of checked bags for the specific ticket and itinerary.

2

Prepare the Suitcase

Pack permitted items, remove old tags, lock the bag appropriately, and add contact information inside and outside.

3

Weigh and Tag the Bag

The airline or kiosk weighs the suitcase and produces a routing tag showing its destination.

4

Deliver It to Bag Drop

Present the suitcase at the designated counter or automated bag-drop location before the cutoff.

5

Keep the Receipt

Save the baggage claim number in case the suitcase is delayed, damaged, or routed incorrectly.

6

Collect the Bag After Arrival

Check the baggage carousel information and confirm the suitcase belongs to you before leaving the airport.

Size, Weight and Quantity

Airlines Use Separate Baggage Limits

Check at Home

  • Number of bags included with the fare
  • Maximum weight for each suitcase
  • Maximum outside dimensions
  • Fees for additional bags
  • Overweight and oversized charges
  • Special restrictions for the destination

Possible Consequences

  • Additional baggage charges
  • Required repacking at the airport
  • Separate oversized-bag processing
  • Delayed delivery to the aircraft
  • Refusal of extremely heavy items
  • Different limits on partner airlines

Weigh the packed suitcase using a reliable luggage scale and leave a small margin below the airline’s limit. Home and airport scales may not display exactly the same measurement.

Baggage Charges

Why Checked-Bag Fees May Differ

Fare Type

Basic or Restricted Fares

Lower-priced fares may include fewer baggage benefits or charge for the first checked suitcase.

Route

Domestic or International

The included allowance and fee structure can change based on the countries or regions involved.

Cabin

Premium Tickets

Premium economy, business, or first-class fares may include additional bags or higher weight allowances.

Benefits

Status or Credit Card

Loyalty status, eligible airline credit cards, or other benefits may waive or reduce certain bag charges.

A baggage benefit may apply only when the ticket is purchased, paid for, or connected to the qualifying account in a specific way. Confirm the benefit before arriving at the airport.

Packing Checked Luggage

What Belongs in Your Carry-On Instead

Travel Documents

Keep identification, passports, visas, boarding passes, and reservation information with you.

Medication

Carry prescriptions, medical supplies, and essential equipment in the cabin whenever permitted.

Power Banks and Spare Batteries

Portable chargers and spare lithium batteries generally belong in carry-on baggage.

Electronics

Phones, tablets, laptops, cameras, and other valuables are safer in your personal possession.

Money and Valuables

Keep cash, cards, jewelry, keys, and irreplaceable items out of checked baggage.

First-Day Essentials

Carry a change of clothing and immediate necessities in case your bag is delayed.

Identifying Your Suitcase

Add Contact Information Inside and Outside

Place a durable identification tag on the exterior of the suitcase and put a second card inside the bag. Include your name, mobile number, and email address. A full home address is usually unnecessary and may create a privacy concern.

Add a distinctive luggage strap, ribbon, tag, or other visible marker so you can identify the suitcase quickly without relying only on its color.

Bag Tags and Receipts

Verify the Destination Before the Bag Leaves

1

Check the Traveler’s Name

Confirm that the correct passenger is associated with the suitcase.

2

Check the Airport Code

Verify that the printed destination matches the itinerary.

3

Ask About Connections

Confirm whether the bag is checked through or must be collected and rechecked during the journey.

4

Save the Claim Receipt

Photograph or store the tracking number until the suitcase has been delivered.

Remove old routing labels and barcode stickers before the trip. Outdated tags can create confusion during automated baggage sorting.

Connecting Flights

Determine Whether You Must Collect and Recheck Bags

Same Ticket and Airline Partners

Bags may be tagged through to the final destination, but always verify the routing with the agent.

Separate Reservations

You may need to collect the luggage, transfer between airlines, and pay another checked-bag fee.

International Arrival

Some itineraries require passengers to collect checked baggage for customs before returning it to the airline.

Airport or Terminal Change

Ground transportation or terminal changes may affect whether baggage transfers automatically.

Special and Oversized Items

Some Baggage Needs Additional Processing

Sports Equipment

Golf clubs, skis, bicycles, surfboards, and similar items may have special packing, size, or fee requirements.

Musical Instruments

Large instruments may require special handling, a separate seat, or advance approval.

Strollers and Car Seats

Family equipment may be checked at the counter or gate depending on the airline and item.

Mobility Devices

Wheelchairs, scooters, and other devices may require advance information about batteries, weight, and handling.

Fragile Items

Airlines may limit liability for fragile, valuable, or poorly packed belongings placed in checked luggage.

Unusually Large Baggage

Oversized items may need to be delivered to a separate acceptance area after the main counter transaction.

After Landing

Collect and Inspect Your Luggage

1

Find the Correct Carousel

Check airport displays for the baggage claim number assigned to your arriving flight.

2

Verify the Bag Is Yours

Check the identification tag before taking a suitcase that looks similar to yours.

3

Inspect for Damage

Look for broken wheels, torn fabric, cracked shells, missing contents, or damaged locks before leaving the airport.

4

Report Problems Promptly

Contact the airline’s baggage service office before leaving when a bag is missing or visibly damaged.

Checked-Baggage Checklist

✓ Airline allowance and fees reviewed
✓ Suitcase measured and weighed
✓ Prohibited and restricted items reviewed
✓ Medication and valuables moved to carry-on
✓ Power banks and spare batteries removed
✓ Old airline tags removed
✓ Contact information placed inside and outside
✓ Destination airport code verified
✓ Baggage receipt photographed and saved
✓ Recheck requirements confirmed

Printing a Bag Tag Is Not the Same as Checking the Bag

The airline must physically accept the suitcase before its baggage cutoff. Never leave a tagged bag beside a kiosk, counter, or conveyor unless an employee or automated system has completed the acceptance process.

Travel Tip

Photograph the packed suitcase, the contents, the exterior identification tag, and the airline baggage receipt before departure. Those images can make it easier to describe and document the bag if it is delayed, damaged, or routed to the wrong airport.

Airline Check-In

International Flight Check-In

International flight check-in often requires more time and documentation than domestic travel. Airlines may need to verify passports, visas, travel authorizations, transit requirements, destination information, and checked baggage before issuing final boarding passes.

Many international travelers can begin check-in through the airline’s website or mobile app. However, completing the online prompts does not always mean that every departure requirement has been satisfied.

The airline may still direct you to a ticket counter or document-check station so an employee can inspect your passport and confirm that you meet the entry and transit requirements for the itinerary. A boarding pass may remain unavailable until this review is completed.

International itineraries can involve several airlines, connecting countries, terminal changes, immigration procedures, and baggage-transfer rules. Review the entire journey rather than focusing only on the first flight.

Arrive earlier than you would for a typical domestic flight. Allow enough time for document review, checked baggage, security screening, passport control, airport transportation, and unexpected check-in problems.

Passport Verification

The airline may inspect the passport’s expiration date, condition, nationality, personal information, and remaining validity before allowing travel.

Visa and Entry Review

Required visas, electronic travel authorizations, residence permits, or other approvals may need to be confirmed before a boarding pass is issued.

Transit Requirements

A connecting country may require additional documentation even when you plan to remain inside the airport between flights.

Checked Baggage

Confirm whether luggage is tagged to the final destination or must be collected and rechecked during an international connection.

Multiple Boarding Passes

Make sure every traveler receives a boarding pass for each available flight segment and note any instruction to see an agent later.

Earlier Airport Arrival

International processing can take longer because of document checks, baggage requirements, immigration procedures, and additional airport formalities.

Step-by-Step

How International Check-In Usually Works

1

Begin Online When Available

Use the operating airline’s website or app to review the itinerary, enter passport information, and complete any available check-in steps.

2

Review Check-In Messages

Note any instruction stating that documents must be checked, a boarding pass is unavailable, or an airport agent is required.

3

Present Documents at the Airport

Bring passports, visas, travel authorizations, transit documents, and supporting information to the appropriate airline counter.

4

Check and Tag Baggage

Confirm the final destination shown on every baggage tag and ask whether any bags must be collected during a connection.

5

Collect Every Boarding Pass

Verify that each traveler has the correct boarding pass for every available segment of the journey.

6

Proceed Through Departure Formalities

Complete security screening, passport control, exit procedures, and any additional checks required by the departure airport.

Document Review

What the Airline May Need to Verify

Identity

Passport Information

The traveler’s name, nationality, birth date, passport number, issue date, and expiration date may be reviewed.

Entry

Visa or Authorization

The airline may confirm that a required visa, electronic authorization, or residence document is valid for the planned journey.

Transit

Connecting-Country Requirements

Documentation may be required for a layover even when the traveler does not intend to leave the airport.

Itinerary

Return or Onward Travel

The airline may request proof that the traveler plans to leave the destination within the permitted period.

Stay

Lodging or Local Address

A destination address, hotel confirmation, host information, or cruise itinerary may be requested.

Special Circumstances

Supporting Documentation

Consent letters, medical documentation, residence permits, or other papers may be needed for certain travelers.

Passport Check

Inspect Every Passport Before Departure Day

Confirm

  • The passport belongs to the correct traveler.
  • The name matches the airline reservation.
  • The passport remains valid long enough.
  • The information page is readable.
  • Required blank pages are available.
  • The document is packed in the personal item.

Watch For

  • Expired or nearly expired passports
  • Water damage or torn pages
  • Loose covers or damaged information pages
  • Reservation-name differences
  • Incorrect passport data entered online
  • Passports packed inside checked luggage

An unexpired passport may still fail a destination’s remaining-validity requirement. Review the rules for every destination and transit country well before travel.

Online Check-In

A Digital Confirmation May Not Be the Final Boarding Pass

Some airlines allow travelers to complete most check-in steps online but withhold the final boarding pass until documents are inspected at the airport. The app may display a temporary confirmation, document-check message, or instruction to see an agent.

Do not treat this message as a reason to delay your arrival. Proceed to the airline counter with all documents and allow extra time for verification.

International Connections

Review Every Flight and Airport Separately

Partner Airlines

A ticket sold by one airline may include a flight operated by another carrier that controls check-in and boarding-pass issuance.

Separate Reservations

Separate tickets may require a second check-in, another baggage fee, luggage collection, and new security screening.

Immigration and Customs

Some connections require entry formalities, baggage collection, customs, and recheck before continuing.

Terminal or Airport Changes

Ground transportation, shuttle transfers, or travel between separate airports may be required.

International connections may require much more time than the walk between two gates. Include immigration, customs, baggage handling, terminal changes, and repeat security screening when reviewing the schedule.

International Baggage

Confirm Where Your Checked Bags Are Going

1

Verify the Airport Code

Check the final airport printed on each baggage tag before the suitcase leaves your sight.

2

Ask About Customs

Determine whether the bag must be collected during the first entry into a country.

3

Ask About Partner Transfers

Confirm whether the operating airlines have an agreement to transfer bags automatically.

4

Keep the Claim Receipt

Save or photograph every baggage tracking number until the luggage has been delivered.

Traveling with Children

Children May Need Additional Documentation

Individual Passport

Each child or infant generally needs the passport and entry documents required for the itinerary.

Proof of Relationship

A birth certificate or other documentation may be helpful when surnames differ or age must be confirmed.

Consent Documentation

A consent letter or custody document may be required when a child travels without both parents or legal guardians.

Airline Forms

Lap infants, unaccompanied minors, and children with special services may require additional airline processing.

Common Problems

Issues That Can Delay International Check-In

Passport Validity Is Too Short

The passport may be unexpired but fail the destination’s required remaining-validity period.

Visa Cannot Be Confirmed

The authorization may be missing, entered incorrectly, linked to another passport, or unavailable in the airline’s system.

Name Does Not Match

Differences between the reservation and passport may require correction before travel can continue.

Transit Rules Were Overlooked

A connecting country may require documents the traveler did not expect to need.

Return Travel Is Missing

The airline may ask for evidence of onward departure from the destination.

Reservation Is Controlled by Another Airline

Check-in may need to be completed through the carrier operating the first flight rather than the airline that sold the ticket.

International Check-In Checklist

✓ Operating airline confirmed
✓ Passport available for every traveler
✓ Passport validity requirements checked
✓ Reservation names match passports
✓ Required visas or authorizations approved
✓ Transit-country rules reviewed
✓ Return or onward travel documented
✓ Lodging or destination address available
✓ Boarding passes checked for every segment
✓ Baggage destination and recheck rules confirmed

The Airline Does Not Grant Entry into a Country

Airline employees review documents to determine whether a traveler appears eligible to be transported. Final admission is decided by the immigration or border authorities of the destination or transit country.

Travel Tip

Place every passport, visa confirmation, travel authorization, consent letter, boarding pass, and supporting document in one secure organizer. Before leaving the airline counter, confirm that all documents have been returned and that every traveler has a boarding pass for each available flight segment.

Airline Check-In

Traveling with Children

Airline check-in can involve additional steps when traveling with infants, children, or teenagers. Reviewing documentation, seating, baggage, strollers, car seats, special services, and boarding arrangements before departure can make the airport experience easier for the entire family.

Families should review every child listed on the reservation when check-in opens. Confirm that names, birth dates, seat assignments, ticket types, and travel documents are correct for each traveler.

Children may have different identification and documentation requirements depending on their age, destination, airline, and whether they are traveling with one parent, both parents, another adult, or without an accompanying adult.

Families traveling with lap infants, strollers, car seats, breast milk, formula, medical supplies, or mobility equipment may need additional time at the airline counter and security checkpoint. Keep essential items organized and easy to explain or present.

Check seating arrangements as early as possible. Aircraft changes, reservation updates, and separate confirmation numbers can cause family members to be assigned to different rows or sections of the aircraft.

Infants

Infants may travel as ticketed passengers in an approved child-restraint system or, when permitted, as lap infants. Documentation and fees vary by airline and itinerary.

Young Children

Confirm that young children are seated with or near an accompanying adult and that all required documents and child-travel services are in place.

Identification

Domestic identification rules for minors may differ from international requirements. Airlines may still request proof of age or other supporting documents.

Family Seating

Review the seat map for the entire family. Contact the airline promptly when a child is separated from the accompanying adult.

Child Equipment

Strollers, car seats, booster seats, portable cribs, and similar equipment may have separate airline check-in, baggage, or gate-check procedures.

Extra Time

Families may need additional time for document review, baggage handling, security screening, feeding, restroom stops, and reaching the departure gate.

Identification and Documentation

Children May Need Different Documents for Different Trips

Domestic Travel

Airline and Security Requirements

Minors traveling within the United States may not need the same identification as adults, but the airline may request proof of age or documentation for certain services.

International Travel

Passport and Entry Documents

Children and infants generally need their own passports and any visas, authorizations, or destination documents required for the itinerary.

Proof of Age

Infants and Young Travelers

A birth certificate, passport, or other document may be requested to verify a child’s age, especially for lap-infant eligibility or discounted fares.

Parental Consent

Traveling Without Both Parents

A consent letter, custody order, birth certificate, or other documentation may be required or recommended when a child travels without both parents.

Keep original documents in the accompanying adult’s personal item. Store copies separately, but do not rely on a photocopy when an original document is required.

Family Seating

Review Every Seat When Check-In Opens

1

Open the Full Reservation

Review every adult and child together instead of checking only one traveler’s boarding pass.

2

Confirm Row and Seat Letters

Make sure the seat map places young children with or near the adult responsible for them.

3

Review Separate Reservations

Families booked under different confirmation numbers should verify that the airline recognizes them as one traveling party.

4

Ask for Help Early

Contact the airline before departure or speak with an airport agent when the family remains separated.

Do not wait until boarding is nearly complete to address an inappropriate seat assignment. Gate agents may have fewer options after most passengers have boarded.

Traveling with an Infant

Confirm the Infant’s Reservation and Travel Arrangement

Lap Infant

Confirm that the infant is properly added to the reservation and that any required documentation or fees have been completed.

Ticketed Infant

A ticketed infant occupies a separate seat and may use an airline-approved child-restraint system when permitted.

International Infant Travel

International itineraries may require a separate ticket, passport, entry documents, taxes, or additional airline processing.

Proof of Age

The airline may request documentation confirming the infant’s age and eligibility for the selected travel arrangement.

Strollers and Car Seats

Know Where and When Equipment Will Be Checked

Check at the Ticket Counter

  • Ask whether the item counts toward baggage limits.
  • Request a baggage tag or protective bag.
  • Remove loose accessories and personal items.
  • Keep the claim receipt.
  • Ask where the item will be delivered after landing.

Gate Check

  • Ask for the gate-check tag before boarding.
  • Fold or prepare the item before reaching the aircraft.
  • Remove valuables, toys, and storage-basket contents.
  • Confirm whether pickup is planeside or at baggage claim.
  • Keep the detachable claim portion.

Procedures differ by airline, airport, aircraft, and destination. Confirm the plan before security so you do not accidentally check an item that your family expected to use inside the terminal.

Family Carry-On Planning

Pack for the Flight and Possible Delays

Extra Time Supplies

Pack enough diapers, wipes, food, formula, medication, and clothing for the journey plus a reasonable delay.

Medication and Medical Supplies

Keep prescriptions, rescue medication, medical devices, and supporting documentation in the cabin.

Change of Clothing

Carry clothing for the child and at least one clean top for the accompanying adult.

Comfort Items

Bring quiet toys, books, headphones, snacks, and a familiar comfort item that is easy to manage onboard.

Chargers and Batteries

Keep charging cables and permitted portable chargers accessible for phones, tablets, and medical devices.

Family Documents

Keep passports, consent letters, boarding passes, insurance details, and emergency contacts together.

Medical, Dietary, or Accessibility Needs

Confirm Requested Services During Check-In

Tell the airline about wheelchair assistance, medical equipment, allergies, developmental needs, sensory concerns, service animals, seating needs, or other accommodations that may affect the child’s airport or onboard experience.

Airline assistance and airport-security accommodations are separate services. Confirm requests with the airline and review the applicable security-screening process before departure.

Unaccompanied Minors

Special Check-In Procedures Usually Apply

1

Review the Airline’s Age Rules

Eligibility, required services, route restrictions, and fees vary by airline and the child’s age.

2

Complete Required Forms

Provide the child’s information and the names, addresses, and telephone numbers of the adults responsible at both ends of the trip.

3

Bring Adult Identification

The adult checking in the child should bring identification and any documents required by the airline.

4

Remain Until the Flight Departs

Follow the airline’s instructions about escorting the child and how long the responsible adult must remain at the airport.

At the Airport

Assign Simple Responsibilities to Each Adult

Adult One

Manage Documents and Check-In

Handle passports, identification, confirmation numbers, boarding passes, forms, and communication with airline employees.

Adult Two

Manage Children and Equipment

Supervise the children, stroller, car seats, carry-ons, jackets, and comfort items while check-in is completed.

Older Children

Carry One Assigned Item

Give older children a simple responsibility, such as carrying a backpack, while adults retain all essential documents and medication.

Entire Family

Use a Meeting Plan

Identify a meeting location and make sure children know the adult’s full name and mobile number when age appropriate.

Family Check-In Checklist

✓ Every child appears on the reservation
✓ Names and birth dates are correct
✓ Passports and required documents are available
✓ Proof-of-age documents packed when needed
✓ Consent and custody documents prepared
✓ Family seating reviewed
✓ Infant reservation confirmed
✓ Stroller and car-seat plans confirmed
✓ Medication and child essentials in carry-on
✓ Extra airport time included

Do Not Pack Essential Child Items in Checked Luggage

Keep medication, formula, feeding supplies, diapers, identification, comfort items, and at least one change of clothing in the cabin. Checked baggage may be delayed or inaccessible during the journey.

Travel Tip

Create one family travel folder containing every passport, consent letter, boarding pass, reservation number, medication document, and emergency contact. Assign one adult to protect that folder throughout the airport so important documents do not become scattered among backpacks and stroller pockets.

Airline Check-In

Travelers Needing Special Assistance

Travelers with disabilities, medical conditions, mobility limitations, sensory needs, or other accessibility concerns may require additional assistance during airline check-in and throughout the airport. Arranging services before departure and confirming them again at check-in can help create a safer and more comfortable travel experience.

Special assistance may include wheelchair service, help navigating the terminal, preboarding, assistance with mobility devices, seating support, communication accommodations, medical-equipment handling, or additional time during check-in and boarding.

Contact the airline as early as possible when assistance will be needed. Add the request to the reservation and provide enough information for the airline to understand the traveler’s abilities, equipment, and safety needs.

On departure day, confirm every requested service with the check-in agent. Assistance notes may appear in the reservation, but it is still important to explain what help is needed and when it should begin.

Airport wheelchair service, security-screening assistance, medical clearance, onboard accommodations, and destination assistance may be handled by different organizations. Review each part of the journey rather than assuming one request covers every service.

Wheelchair Assistance

Travelers may request help from the airline check-in area through security, to the gate, during connections, and after arrival.

Mobility Devices

Wheelchairs, scooters, walkers, canes, crutches, and other devices may require tagging, inspection, battery information, or special handling.

Medical Conditions

Travelers using medication, oxygen-related equipment, medical devices, or other supplies should review airline and security procedures before departure.

Hearing Assistance

Tell the airline when announcements, boarding instructions, or safety information may need to be provided visually or directly.

Vision Assistance

Travelers may request guidance through the airport, assistance locating services, and direct communication about boarding or gate changes.

Cognitive or Sensory Needs

Additional explanation, reduced waiting, quiet-space information, or help following airport procedures may be useful for some travelers.

Before Departure

Request Assistance as Early as Possible

1

Contact the Operating Airline

Request assistance through the airline’s accessibility department, reservation center, website, or mobile app.

2

Describe the Traveler’s Abilities

Explain whether the traveler can walk, climb stairs, transfer, communicate independently, or remain seated for long periods.

3

Provide Equipment Details

Share the type, size, weight, battery information, and handling needs of any wheelchair, scooter, or medical device.

4

Review the Entire Itinerary

Confirm assistance for departure, connections, partner airlines, arrival, and the return trip.

At the Airline Counter

Confirm Exactly What Help Is Needed

Starting Point

Where Assistance Begins

Ask whether assistance begins at curbside, the ticket counter, a designated accessibility desk, or another airport location.

Security

Checkpoint Transportation

Confirm whether the assistant will remain with the traveler through the security checkpoint and continue to the gate.

Connections

Transfer Assistance

Make sure help is arranged between connecting gates, terminals, or transportation systems.

Arrival

Destination Assistance

Confirm whether assistance continues to baggage claim, customs, ground transportation, or an airport meeting point.

Wheelchairs and Mobility Devices

Prepare the Device for Safe Handling

Before Check-In

  • Label the device with the traveler’s contact information.
  • Photograph the device from several angles.
  • Record the make, model, dimensions, and weight.
  • Bring operating and battery instructions.
  • Remove loose accessories when possible.
  • Pack detachable parts securely.

Discuss with the Airline

  • Whether the traveler will use the device to the gate
  • Whether a transfer chair is required
  • Where the device will be returned after landing
  • How the battery should be disconnected or protected
  • Which parts should remain with the traveler
  • How damage should be reported

Photograph the mobility device immediately before surrendering it and again after it is returned. Report visible damage before leaving the airport whenever possible.

Battery-Powered Mobility Devices

Provide Accurate Battery Information

Airlines may need to know the battery type, voltage, watt-hour rating, installation method, and whether the battery can be removed. Bring the manufacturer’s instructions and clearly explain how the device is powered.

Do not remove, disconnect, or pack a battery unless instructed by the airline and permitted under the applicable transportation rules.

Medical Equipment and Supplies

Keep Essential Items Accessible

Medication

Carry prescription medicine, rescue medication, and essential supplies in the cabin rather than checked baggage.

Portable Medical Devices

Confirm whether the device may be used onboard and whether advance approval, documentation, or battery limits apply.

Medical Liquids

Keep medically necessary liquids organized and declare them during security screening when required.

Supporting Documents

Carry physician letters, prescriptions, equipment instructions, and emergency contact information when they may help explain a medical need.

A doctor’s letter does not automatically override airline, security, or destination rules. Verify requirements with the airline and appropriate authorities before travel.

Seat Assignments

Review Accessibility Needs During Check-In

1

Confirm the Seat Location

Review whether the traveler needs an aisle seat, movable armrest, proximity to a restroom, or another practical accommodation.

2

Review Transfer Needs

Tell the airline if the traveler needs help transferring to the aircraft seat or requires an aisle chair.

3

Confirm Companion Seating

Ask whether a necessary support person can be seated with or near the traveler.

4

Recheck After Aircraft Changes

Schedule or aircraft changes may affect accessible seating, so review assignments again before boarding.

Communication Support

Tell the Airline How to Communicate Effectively

Hearing Needs

Ask for direct notification of boarding calls, gate changes, delays, or other announcements.

Vision Needs

Request verbal guidance, assistance locating services, and clear explanation of check-in or boarding procedures.

Cognitive Support

Ask employees to provide short, direct instructions and explain each step before moving forward.

Support Companion

Identify the person who will help communicate, organize documents, or assist with travel decisions.

Airport Security

Airline Assistance and Security Screening Are Separate

Explain Limitations

Tell the security officer whether the traveler can stand, walk, raise arms, transfer, or remain separated from a mobility device.

Declare Medical Items

Identify medication, medical liquids, devices, prosthetics, or supplies before screening begins.

Request Private Screening

Travelers may ask whether sensitive screening or inspection can be completed privately.

Allow Extra Time

Mobility devices and medical equipment may require additional inspection, testing, or explanation.

Boarding the Aircraft

Ask About Preboarding and Transfer Assistance

✓

Confirm when and where preboarding begins.

✓

Tell the gate agent whether extra time is needed.

✓

Confirm whether an aisle chair or transfer help is arranged.

✓

Remove detachable mobility-device parts before surrendering it.

✓

Keep medication and essential equipment with the traveler.

✓

Confirm where the mobility device will be returned after landing.

Connecting Flights

Confirm Assistance for Every Airport

Connection Time

Allow enough time for deplaning, mobility-device return, terminal transportation, security, and reaching the next gate.

Partner Airlines

Confirm that assistance requests have transferred to every operating airline on the itinerary.

Terminal Changes

Ask whether transportation is available between gates, concourses, terminals, or separate airport buildings.

International Formalities

Immigration, customs, baggage collection, and repeat screening may add significant time and physical demands.

Traveling with a Support Person

Assign Clear Responsibilities Before Reaching the Airport

One person can manage documents, boarding passes, medication, and communication with employees while another manages luggage, mobility equipment, or personal-care items.

Keep the traveler involved in decisions and explanations whenever possible. Do not assume that an employee understands the traveler’s preferences, abilities, or communication style without being told.

Common Problems

What to Do When Assistance Is Missing or Delayed

The Request Is Not in the Reservation

Ask the agent to add or correct the assistance request and confirm that it applies to every flight segment.

No Assistant Has Arrived

Notify the airline counter, gate agent, or airport accessibility desk rather than waiting silently.

The Seat Is Not Appropriate

Explain the specific accessibility need and ask what suitable options remain before boarding begins.

Equipment Details Are Incorrect

Provide the correct dimensions, weight, battery type, and handling instructions before the device is accepted.

A Connection Is Too Short

Ask the airline to review the itinerary when the planned connection does not allow realistic time for assistance and transfers.

The Mobility Device Is Damaged

Photograph the damage, report it immediately, and request written documentation before leaving the airport.

Special Assistance Check-In Checklist

✓ Assistance requested before departure
✓ Operating airline contacted
✓ Traveler’s abilities clearly explained
✓ Mobility-device details documented
✓ Battery information available
✓ Medical equipment approved when required
✓ Seating accommodations reviewed
✓ Connection assistance confirmed
✓ Arrival assistance confirmed
✓ Extra airport time included

Do Not Place Essential Medical Items in Checked Luggage

Keep medication, medical devices, batteries, supporting documents, communication aids, and essential personal-care supplies with the traveler whenever permitted. Checked bags may be delayed or inaccessible during the journey.

Travel Tip

Prepare a one-page assistance summary that explains the traveler’s abilities, communication preferences, mobility-device details, medical equipment, emergency contacts, and requested services. Keep one copy with the traveler and another with the support person so the information can be shared quickly without repeatedly starting from the beginning.

Airline Check-In

Group and Cruise Air Check-In

Group reservations, cruise air packages, and flights arranged through a tour operator may have different check-in procedures from an individual airline booking. Knowing which company controls the ticket, where to find the airline confirmation number, and how baggage and transfers are handled can prevent confusion on departure day.

Group and cruise air arrangements may involve several separate companies. A travel advisor, cruise line, tour operator, airline, or air consolidator may create the reservation, while the operating airline controls airport check-in, baggage acceptance, seat assignments, and boarding.

The confirmation number provided by the cruise line or tour operator may not be the same record locator used by the airline. Before check-in opens, make sure each traveler has the operating airline’s confirmation number, ticket number, flight details, and correct legal name.

Travelers on the same group booking may not all be seated together, may receive different airline record locators, or may have separate ticketing arrangements. Review every traveler individually rather than assuming the entire group will appear under one reservation.

Cruise air packages may also include airport transfers, hotel stays, or transportation to the cruise terminal. Airline check-in and cruise transfer check-in are separate processes, so confirm where each service begins and what documentation is required.

Airline Record Locator

Obtain the confirmation number recognized by the operating airline. A cruise or tour booking number may not retrieve the flight during airline check-in.

Operating Airline

Check in with the carrier operating the first flight, even when another airline, cruise line, or tour company sold the ticket.

Group Travelers

Travelers may appear under one group file, several smaller reservations, or separate individual records depending on how the air was ticketed.

Seat Assignments

Group space does not always include advance seat selection. Review each traveler’s seat as soon as airline check-in becomes available.

Baggage Rules

Airline baggage allowances apply even when the flight is part of a cruise or tour package. Included cruise luggage does not determine airline limits.

Transfers and Meet-and-Greet

Confirm where the transfer representative will meet the group and whether checked luggage must be collected before joining the transfer.

Who Handles What?

Different Companies May Control Different Services

Travel Advisor or Group Leader

Trip Coordination

May provide confirmations, group instructions, traveler lists, payment information, deadlines, and assistance communicating with suppliers.

Cruise Line or Tour Operator

Package Arrangement

May arrange air, transfers, hotel nights, group transportation, and arrival services as part of the vacation package.

Ticketing Airline

Ticket Issuance

The airline whose ticket stock was used may control certain changes, credits, refunds, or reissue requirements.

Operating Airline

Airport and Flight Operations

Controls check-in, boarding passes, baggage acceptance, gate operations, onboard service, and day-of-travel flight handling.

Finding the Correct Reservation

You May Have More Than One Confirmation Number

1

Package Booking Number

Identifies the cruise, tour, or vacation package and may include lodging, transfers, and other services.

2

Airline Record Locator

Used to retrieve the flight through the airline’s website, mobile app, kiosk, or ticket counter.

3

Electronic Ticket Number

Confirms that the airline ticket was issued and may help locate the reservation when the record locator is unavailable.

4

Transfer or Hotel Voucher

May be required separately for airport transportation, pre-cruise lodging, or arrival assistance.

Store every confirmation number in one itinerary document and label each one clearly. Do not assume the number used to access the cruise reservation will also work in the airline app.

Step-by-Step

How to Check In for Group or Cruise Air

1

Identify the Operating Airline

Review the itinerary for wording such as “operated by” and begin check-in with that carrier.

2

Retrieve Each Airline Reservation

Use the airline record locator and traveler’s last name to access the booking.

3

Check Every Traveler

Confirm that all group members appear and that names, dates, and traveler details are correct.

4

Review Seats and Documents

Check seating, passport details, trusted traveler information, and any message requiring airport assistance.

5

Confirm Baggage and Transfers

Review airline baggage rules and determine where the group meets the cruise or tour transfer.

6

Save All Boarding Passes

Make sure each traveler has access to every boarding pass and knows where the group will meet at the airport.

Group Reservations

One Group Does Not Always Mean One Airline Record

Multiple Record Locators

A large group may be divided into several airline reservations even when everyone is traveling on the same flights.

Individual Ticket Numbers

Each traveler normally has a separate ticket number, even when the group shares a common reservation.

Separate Check-In Results

One traveler may receive a boarding pass while another is directed to an airport agent for document or reservation review.

Different Seat Assignments

Group passengers may be seated throughout the cabin unless seats were assigned or purchased in advance.

Group Seating

Review the Entire Group Before Accepting Changes

Check Carefully

  • Young children are seated with an adult.
  • Travelers needing assistance have suitable seats.
  • Couples and families remain together when possible.
  • Each traveler has a confirmed seat or gate instruction.
  • Seat changes are reflected on new boarding passes.

Avoid These Mistakes

  • Changing one seat without reviewing the group
  • Assuming group space guarantees adjacent seating
  • Waiting until boarding to report separated children
  • Paying for seats without checking the flight segment
  • Ignoring aircraft-change notifications
Baggage Planning

Cruise and Airline Luggage Rules Are Separate

Airline

Flight Baggage Allowance

The airline controls checked-bag size, weight, quantity, fees, restricted items, and bag-drop deadlines.

Cruise Line

Shipboard Luggage Handling

The cruise line controls terminal luggage tags, porter procedures, stateroom delivery, and onboard baggage guidance.

Transfer

Motorcoach or Vehicle Limits

Transfer providers may have their own luggage limits, labeling requirements, or loading procedures.

Traveler

Carry-On Essentials

Keep passports, medication, valuables, cruise documents, and first-day necessities with you rather than inside checked luggage.

Do not attach cruise terminal luggage tags before checking bags with the airline unless instructed to do so. Airline routing tags must remain clear, readable, and securely attached.

Airport Transfers

Airline Check-In Does Not Confirm Your Ground Transfer

A cruise or tour transfer may require a separate voucher, passenger list, meeting location, luggage identification, or arrival procedure. Confirm the transfer company, contact number, meeting time, and pickup location before departure.

After landing, collect checked luggage unless written instructions clearly state otherwise. Then proceed to the designated representative or meeting point.

Arrival-Day Planning

Know What Happens After the Flight Lands

1

Complete Immigration and Customs

International travelers must complete required border procedures before meeting a cruise or tour representative.

2

Collect Checked Baggage

Retrieve and inspect every suitcase unless the package instructions specifically describe another procedure.

3

Locate the Representative

Look for the designated sign, desk, uniform, meeting area, or contact instructions provided in the travel documents.

4

Confirm the Transfer Destination

Verify whether transportation is going to a hotel, cruise terminal, resort, or another airport.

Group Leader Planning

Organize Information Without Holding Everyone’s Documents

Distribute Individual Confirmations

Each traveler should have their own airline record locator, ticket details, boarding passes, and emergency contact information.

Create a Group Contact List

Keep mobile numbers and a simple communication plan in case travelers arrive at different times or use different check-in lines.

Set a Meeting Location

Choose a clear location after check-in or security rather than expecting the entire group to remain together at every stage.

Protect Personal Information

Avoid publicly sharing passports, ticket numbers, birth dates, or full reservation details with the entire group.

Common Problems

Why Group or Cruise Air Check-In May Fail

Wrong Confirmation Number

The traveler may be entering the cruise or tour booking number instead of the airline record locator.

Ticket Has Not Been Issued

A flight itinerary may exist before final ticketing is completed or released by the package provider.

Another Airline Controls Check-In

A codeshare itinerary may require check-in through the operating carrier rather than the airline shown most prominently.

Traveler Is in Another Group Record

Members of the same party may have different record locators or may have been divided during ticketing.

Document Review Is Required

International travelers may need passport, visa, or destination verification at the airport.

Schedule Changed After Booking

A flight change may require the package provider, ticketing airline, or operating airline to update or reissue the reservation.

Group and Cruise Air Check-In Checklist

✓ Operating airline confirmed
✓ Airline record locator available
✓ Electronic ticket issued for every traveler
✓ Each traveler found in the airline system
✓ Passenger names match identification
✓ Seats reviewed for the entire group
✓ Airline baggage rules reviewed
✓ Transfer voucher and meeting point confirmed
✓ Boarding passes saved individually
✓ Group communication plan established

A Cruise Booking Number Is Not Always an Airline Confirmation

Retrieve the operating airline’s record locator before departure. Without it, travelers may be unable to check in online, review seats, add trusted traveler information, or access digital boarding passes.

Travel Tip

Create one air-information sheet for each traveler showing the operating airline, airline record locator, ticket number, flight schedule, seat, baggage allowance, transfer instructions, and emergency contact. Give every traveler their own copy instead of relying on one person to hold the entire group’s information.

Airline Check-In

Common Airline Check-In Problems

Airline check-in does not always go as expected. A reservation may not appear, a boarding pass may be withheld, a seat may change, or the airline may direct a traveler to the airport counter. Understanding the most common problems can help you respond quickly and avoid missing important check-in, baggage, or boarding deadlines.

Many check-in problems are caused by incomplete traveler information, schedule changes, ticketing issues, travel-document requirements, or confusion about which airline controls the reservation. Some can be resolved online, while others require help from the operating airline.

Begin check-in as soon as the airline opens the process. Starting early gives you time to correct passenger details, locate the proper confirmation number, review schedule changes, or contact the airline before traveling to the airport.

Read every message shown by the airline’s website or mobile app. A message such as “See Agent,” “Document Check Required,” or “Boarding Pass Unavailable” does not always mean the reservation is invalid. It may simply mean that an employee must complete an additional verification step.

When a problem cannot be resolved online, bring identification, travel documents, ticket information, payment receipts, and screenshots of the error to the airport. Arrive early enough to complete the process before the airline’s check-in and baggage deadlines.

Reservation Not Found

The confirmation number, traveler name, airline, or departure date may have been entered incorrectly, or another airline may control the reservation.

Check-In Unavailable

Check-in may not be open yet, the deadline may have passed, or the reservation may require airport assistance.

Name or Document Mismatch

Differences between the reservation, identification, passport, birth date, or travel-document information can interrupt check-in.

Schedule Change

A changed flight, airport, connection, or aircraft may require the reservation to be accepted, updated, or reissued before check-in.

No Boarding Pass

Check-in may be complete even when a boarding pass is withheld for document review, security screening, seating, or airport verification.

Seat Assignment Changed

Aircraft substitutions, operational needs, family seating, or reservation changes can move a previously selected seat.

Reservation Not Found

Make Sure You Are Using the Correct Information

1

Check the Confirmation Number

Re-enter the airline record locator exactly as shown. Do not confuse it with a travel-agency, cruise, hotel, or package confirmation number.

2

Confirm the Traveler’s Last Name

Use the surname shown on the reservation. Hyphens, spaces, multiple surnames, and name changes can affect retrieval.

3

Identify the Operating Airline

A codeshare flight may display one airline’s number while another carrier operates the aircraft and controls check-in.

4

Try the Ticket Number

Some airlines allow a reservation to be retrieved using the electronic ticket number when the record locator does not work.

Travelers on the same trip may have different airline confirmation numbers. Check each passenger’s itinerary rather than assuming one record locator retrieves the entire party.

Check-In Window

Check-In May Be Too Early or Too Late

Too Early

Check-In Has Not Opened

The airline may not yet allow check-in for the first flight on the itinerary. Review the scheduled departure time and try again later.

Different Time Zone

Departure Time Is Local

Check-in normally opens according to the local departure time shown on the ticket, not necessarily the traveler’s current time zone.

Too Late

The Check-In Deadline Passed

Online check-in may close before departure. Contact the airline or proceed immediately to the airport counter when time remains.

Connecting Flight

Later Segment Is Not Open

A later flight may depart outside the current check-in window or may be controlled by a different airline.

Ticketing Problems

A Reservation Is Not Always the Same as an Issued Ticket

Ticket Was Never Issued

A reservation may exist even though payment, ticketing, or final confirmation was not completed.

Ticket Needs Reissue

A flight, name, date, route, or fare change may require the ticketing airline or booking source to reissue the ticket.

Payment Is Incomplete

A declined card, unpaid fare difference, unpaid seat charge, or incomplete transaction may block check-in.

Third Party Controls the Ticket

A travel agency, tour operator, cruise line, or another airline may need to correct the ticket before the operating carrier can check you in.

When the airline says the reservation exists but the ticket is not valid, ask which company controls the ticket and what specific action is required.

Traveler Information

Name and Identification Problems

Review These Details

  • Legal first and last name
  • Middle name when entered
  • Hyphenated or multiple surnames
  • Date of birth
  • Gender marker when required
  • Passport number and expiration date

Common Causes

  • Nickname entered instead of legal name
  • Old surname after a legal name change
  • First and last names reversed
  • Incorrect birth date
  • Passport details entered for another traveler
  • Typographical error in the reservation

Contact the airline or booking source as soon as a significant name or document error is discovered. Some corrections may require documentation, additional payment, or ticket reissue.

Document Check Required

International Check-In May Need In-Person Verification

Passport Verification

The airline may need to inspect the passport’s condition, validity, nationality, or traveler information.

Visa or Authorization Review

A visa, electronic authorization, residence permit, or transit document may need to be confirmed.

Return or Onward Travel

The airline may request proof that the traveler plans to leave the destination within the permitted period.

Child Travel Documents

Consent letters, custody documents, proof of age, or unaccompanied-minor forms may require review.

Boarding Pass Problems

Check-In May Be Complete Without a Final Pass

1

Read the Message

Look for an explanation such as document review, seat assignment, identity verification, or airport assistance.

2

Save the Confirmation

Take a screenshot showing that check-in was attempted or completed and note any instructions.

3

Bring All Documents

Carry identification, passports, visas, ticket details, and supporting documents to the airport.

4

Arrive Early

Complete the required counter or gate process before check-in, baggage, security, or boarding closes.

Seat Problems

Previously Selected Seats May Change

Aircraft Changed

A different aircraft layout may move or eliminate the original seat.

Seat Is Unassigned

The traveler may receive a seat automatically later or from the gate agent before boarding.

Family Is Separated

Contact the airline or speak with the gate agent as early as possible, especially when a young child is affected.

Paid Seat Was Changed

Keep the purchase receipt and ask whether another comparable seat or a refund is available under the airline’s policy.

Baggage Problems

Online Check-In Does Not Guarantee Bag Acceptance

Overweight

Bag Exceeds the Weight Limit

The airline may charge an additional fee, require repacking, or refuse an extremely heavy bag.

Oversized

Bag Exceeds the Size Limit

The item may require special handling, a separate acceptance location, or an additional charge.

Payment

Baggage Fee Did Not Process

A payment error or fare restriction may require the bag to be added at a kiosk or staffed counter.

Deadline

Bag-Drop Cutoff Passed

The airline may refuse the suitcase even when the traveler checked in online and still has a valid boarding pass.

Website and App Problems

Try Simple Troubleshooting Before Starting Over

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Close and reopen the airline app.

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Confirm the app is updated.

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Try the airline’s website in a browser.

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Clear the browser cache or use a private window.

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Switch between Wi-Fi and cellular data.

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Try another device when available.

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Disable automatic form filling and re-enter details.

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Capture the exact error before refreshing.

When to Contact the Airline

Ask for Help When the Reservation Cannot Be Corrected Online

Contact the airline when the ticket appears invalid, the traveler’s name is significantly incorrect, a schedule change has not been accepted, required documents cannot be entered, or the system repeatedly prevents check-in.

Explain the problem clearly and provide the airline record locator, ticket number, traveler name, flight number, departure date, and exact error message. Ask what must be completed before arriving at the airport.

At the Airport

Bring Evidence and Go to the Correct Counter

Bring the Confirmation

Have the airline record locator, ticket number, itinerary, and payment confirmation available.

Bring the Error Message

Show the screenshot or exact wording rather than trying to remember what appeared online.

Bring All Travel Documents

Carry identification, passports, visas, authorizations, and supporting documents for every traveler.

Allow Extra Time

Reservation problems may require ticketing support, document review, payment, seat changes, or supervisor assistance.

Problem-Solving Order

Work Through the Issue One Step at a Time

1

Read the Message

Identify exactly what the airline says is missing or required.

2

Verify the Reservation

Confirm the airline, traveler, date, airport, and confirmation number.

3

Try Another Check-In Method

Use the app, website, kiosk, or airline counter as appropriate.

4

Contact the Correct Company

Determine whether the airline, travel advisor, or ticketing source must help.

5

Save Documentation

Keep screenshots, receipts, emails, and reference numbers.

6

Arrive Early

Leave enough time for airport assistance before all deadlines.

Check-In Problem Checklist

✓ Operating airline confirmed
✓ Correct airline record locator used
✓ Electronic ticket number available
✓ Traveler name entered correctly
✓ Flight date and airport confirmed
✓ Schedule-change notices reviewed
✓ Identification and documents prepared
✓ Error message captured
✓ Airline or booking source contacted
✓ Additional airport time planned

A Check-In Problem Does Not Pause the Airline’s Deadlines

Check-in, baggage acceptance, security screening, and boarding cutoffs continue to apply while a problem is being resolved. Do not wait until the final minutes to contact the airline or travel to the airport.

Travel Tip

When check-in fails, take a screenshot before trying anything else. Record the time, error message, airline confirmation number, and any employee reference number you receive. Clear documentation makes it easier for the airline, travel advisor, or airport agent to understand what happened and continue from the correct point.

Airline Check-In

What to Do If You Cannot Check In Online

Being unable to check in through an airline’s website or mobile app does not always mean there is a serious problem with your reservation. Online check-in may be blocked because documents need to be reviewed, another airline controls the flight, the reservation requires assistance, or the airline must complete an additional airport verification step.

Start by reading the complete message displayed by the airline. Instructions such as “See Agent,” “Document Verification Required,” “Airport Check-In Required,” or “Boarding Pass Unavailable” often identify the next step you should take.

Confirm that you are attempting check-in through the airline operating the first flight. Codeshare and partner-airline reservations can appear under one carrier’s flight number while another carrier controls check-in, baggage, seat assignments, and boarding passes.

Check the reservation details carefully before assuming the system has failed. Verify the confirmation number, traveler’s surname, departure date, airport, flight number, and check-in opening time.

When online check-in remains unavailable, prepare to complete the process at an airport kiosk or staffed airline counter. Bring all identification, travel documents, confirmation numbers, ticket information, and screenshots of any error messages.

Wrong Airline

Check-in may be controlled by the operating carrier rather than the airline that sold the ticket or appears most prominently on the itinerary.

Check-In Window

Online check-in may not be open yet, or the airline’s final online check-in deadline may already have passed.

Document Verification

International passports, visas, travel authorizations, or other documents may need to be reviewed by an airline employee.

Schedule Change

A flight change may need to be accepted, confirmed, or ticketed before check-in can continue.

Special Services

Pets, unaccompanied minors, mobility assistance, lap infants, medical equipment, or group arrangements may require airport processing.

Technical Problem

The airline website, app, reservation system, browser, device, or internet connection may be preventing the check-in process from loading properly.

Step-by-Step

What to Do When Online Check-In Fails

1

Read the Message Carefully

Look for specific instructions about documents, the operating airline, airport check-in, payment, seating, or reservation problems.

2

Save a Screenshot

Capture the entire message, including any error code, instruction, date, time, and traveler name displayed.

3

Verify the Reservation Details

Confirm the record locator, surname, departure airport, flight date, and airline operating the first segment.

4

Try Another Check-In Method

Switch between the airline app and website, use another browser or device, or try an airport kiosk when available.

5

Contact the Correct Company

Ask whether the operating airline, ticketing airline, travel advisor, cruise line, or tour operator must resolve the issue.

6

Arrive Earlier Than Planned

Leave enough time for counter assistance, document review, baggage processing, security screening, and possible ticket corrections.

Operating Airline

Make Sure You Are Checking In with the Correct Carrier

Marketing Airline

The Airline That Sold the Flight

This airline’s code and flight number may appear on the ticket even when another carrier operates the aircraft.

Operating Airline

The Airline Flying the Aircraft

This carrier usually controls check-in, baggage acceptance, seating, boarding passes, airport counters, and gate operations.

Ticketing Airline

The Airline That Issued the Ticket

This airline may need to correct or reissue the ticket after a schedule, route, name, or fare change.

Booking Source

The Company That Arranged the Trip

A travel advisor, cruise line, tour operator, or online agency may control changes that the operating airline cannot complete.

Look for the words “operated by” on the itinerary. Use that airline’s website or app first when checking in for a codeshare flight.

Timing Problems

Confirm That the Check-In Window Is Open

Check-In May Be Too Early

  • Check the airline’s opening time.
  • Use the local time at the departure airport.
  • Confirm the first flight’s departure date.
  • Review whether a later segment opens separately.
  • Try again after the official window begins.

Check-In May Be Too Late

  • Online check-in may already be closed.
  • Airport counter deadlines may still apply.
  • Bag-drop deadlines may be earlier than boarding.
  • Proceed to the airport immediately when time remains.
  • Do not assume the airline will extend the cutoff.
Technical Troubleshooting

Try These Simple Fixes

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Close and reopen the airline app.

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Install any available app updates.

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Try the airline’s official website.

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Use a private or incognito browser window.

✓

Clear saved form information and re-enter the details.

✓

Switch between Wi-Fi and cellular data.

✓

Try another browser, phone, tablet, or computer.

✓

Disable pop-up blockers temporarily when appropriate.

Repeatedly attempting check-in will not correct a reservation, ticketing, or document problem. Contact the airline when basic troubleshooting does not change the result.

Document Verification

Some Travelers Must Complete Check-In at the Airport

Passport Review

The airline may need to inspect the passport’s validity, condition, nationality, expiration date, and traveler information.

Visa or Authorization

A visa, electronic travel authorization, residence permit, or transit approval may need to be verified.

Return or Onward Travel

The airline may request evidence that the traveler plans to leave the destination within the permitted period.

Child Travel Documents

Proof of age, consent letters, custody records, or unaccompanied-minor paperwork may require in-person review.

Medical Documentation

Certain medical equipment, oxygen-related devices, or travel conditions may require airline approval or supporting documentation.

Destination Requirements

Entry forms, lodging details, health documents, or local contact information may need to be confirmed before boarding.

Reservation and Ticketing Issues

The Booking May Need Attention Before Check-In

Reservation

Wrong Confirmation Number

A package, cruise, hotel, or travel-agency confirmation may not be the record locator required by the airline.

Ticket

Ticket Was Not Issued

A flight reservation may exist even though final payment or electronic ticketing was never completed.

Change

Ticket Needs Reissue

A schedule, route, date, fare, or name change may require the ticketing airline or booking source to reissue the ticket.

Payment

Balance or Charge Remains

An unpaid fare difference, declined card, seat fee, or service charge may prevent check-in.

Special Circumstances

Some Reservations Commonly Require Counter Check-In

Unaccompanied Minors

Required forms, identification, authorized pickup details, and fees are usually handled with an airline employee.

Travelers with Pets

The airline may need to inspect the carrier, review documents, confirm space, and collect applicable fees.

Lap Infants

Proof of age, international ticketing, taxes, or additional reservation processing may be required.

Mobility or Medical Assistance

Equipment details, battery information, seating, or requested assistance may need to be confirmed.

Group or Cruise Air

Travelers may have separate airline record locators or tickets controlled by a cruise line, tour operator, or group department.

Special Baggage

Oversized items, sports equipment, musical instruments, mobility devices, or unusual baggage may require counter processing.

Contacting the Airline

Provide Specific Information When Asking for Help

Give the representative the traveler’s full name, airline confirmation number, electronic ticket number, flight number, departure date, airport, and exact error message. Explain what troubleshooting steps have already been attempted.

Ask whether the traveler is fully ticketed, whether the itinerary requires reissue, whether documents must be checked, and whether airport check-in is the correct next step. Record any case number or employee instructions.

At the Airport

Go to the Airline Counter with Everything Ready

1

Find the Operating Airline

Use airport signs and the itinerary to locate the correct terminal and ticket counter.

2

Present Identification and Documents

Provide passports, identification, visas, authorizations, and any supporting paperwork.

3

Show the Error Message

Display the saved screenshot and explain what happened during the online check-in attempt.

4

Confirm the Next Steps

Ask whether check-in is complete, whether bags can be accepted, and where to receive the boarding pass.

Bring to the Airport

Prepare for In-Person Check-In

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Government-issued identification

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Passport for international travel

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Required visas and travel authorizations

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Airline confirmation and ticket numbers

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Complete flight itinerary

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Error-message screenshots

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Payment receipts and change confirmations

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Special-service documentation

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Payment method for unresolved charges

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Booking-source contact information

Cannot Check In Online Checklist

✓ Full error message reviewed
✓ Screenshot saved
✓ Operating airline confirmed
✓ Correct confirmation number used
✓ Check-in window verified
✓ Website and app attempted
✓ Schedule changes reviewed
✓ Airline contacted when necessary
✓ Travel documents prepared
✓ Extra airport time planned

Online Check-In Problems Do Not Extend Airport Deadlines

Airline counter, baggage acceptance, security, and boarding deadlines still apply while the issue is being resolved. Arrive early enough to complete every required step without depending on an exception.

Travel Tip

A “See Agent” message is often an instruction rather than a cancellation. Save the message, gather every document, and arrive early. Having the exact error, confirmation number, ticket number, and operating-airline information ready can make the counter process much faster.

Airline Check-In

Airline Check-In Checklist

Use this checklist to organize the most important airline check-in tasks, from confirming your reservation and travel documents to reviewing seats, checking baggage, saving boarding passes, and preparing for the airport. Completing each step early can reduce delays and help prevent last-minute problems.

Airline check-in is the process that confirms you intend to travel on the scheduled flight. It may be completed through the airline’s website, mobile app, airport kiosk, ticket counter, or a combination of these methods.

Checking in online does not replace every airport requirement. Travelers may still need to present identification, verify international documents, check baggage, receive a final boarding pass, complete security screening, or speak with an airline employee.

Review every traveler and every flight segment individually. Families, groups, cruise-air passengers, and travelers on partner airlines may have separate confirmation numbers, seat assignments, document requirements, or boarding passes.

Keep all check-in confirmations, screenshots, receipts, baggage claim numbers, and boarding passes accessible until the trip is complete.

Before Check-In Opens

Prepare the Reservation

Confirm the itinerary, traveler names, operating airline, confirmation numbers, documents, seats, baggage rules, and airport information.

When Check-In Opens

Complete Airline Check-In

Check in each traveler, review the seat map, answer required questions, enter documents, and save the resulting confirmation or boarding pass.

At the Airport

Finish Required Processing

Complete document verification, baggage acceptance, security screening, gate checks, and any special-assistance procedures.

Reservation Review

Confirm the Flight Before Check-In Begins

Traveler Information

Review Every Passenger Individually

Identification and Documents

Prepare the Documents Required for the Trip

Keep all original identification and travel documents in a personal item. Do not place the only copy of an essential document inside checked baggage.

Online or Mobile Check-In

Complete Every Available Step

Seats and Upgrades

Check the Entire Traveling Party

Checked Baggage

Prepare Every Bag Before Reaching the Airport

Boarding Passes

Save a Pass for Every Traveler and Flight

Families and Special Assistance

Confirm Any Additional Services

International, Group, and Cruise Air

Review the Complete Journey

Airport Preparation

Know Where to Go and When to Arrive

At the Airline Counter

Complete Any Remaining Check-In Tasks

1

Present Identification

Have identification, passports, visas, and confirmation numbers ready before reaching the agent.

2

Verify All Travelers

Confirm names, flights, seats, special services, and contact details.

3

Check Baggage

Review the weight, destination tag, connecting-flight routing, and baggage receipt.

4

Collect All Documents

Retrieve identification, passports, boarding passes, receipts, and payment cards before leaving.

Final Review

Before Proceeding to Security

If Check-In Does Not Work

Save the Message and Prepare for Airport Assistance

Confirm the operating airline, traveler name, record locator, ticket number, departure date, and check-in window. Take a screenshot of the exact error and contact the airline when the problem appears to involve ticketing, schedule changes, passenger information, or missing documents.

A message directing you to see an agent does not necessarily mean the reservation is canceled. Bring all documents and arrive early enough to complete the required counter process.

Checking In Does Not Stop the Clock

Travelers must still meet baggage acceptance, security screening, gate, and boarding deadlines. A valid boarding pass does not guarantee travel when a passenger arrives after the airline closes the flight.

Our Family Travel Tip

Complete the checklist for every traveler—not just the person who made the reservation. Save the airline confirmation, boarding passes, seat details, baggage receipts, and transfer instructions in one shared travel folder, while making sure each adult also has access to their own documents.

Airline Check-In

Frequently Asked Questions

Airline check-in procedures can vary by airline, airport, fare, destination, and traveler. These answers cover common questions about check-in timing, boarding passes, identification, baggage, seating, international flights, families, and problems that may require help from an airline employee.

Check the Operating Airline’s Instructions

The airline operating the first flight normally controls airport check-in, baggage acceptance, boarding passes, and day-of-travel procedures. Review that airline’s current requirements before departure, especially when the itinerary includes partner airlines, international flights, group travel, cruise air, children, pets, or special assistance.

01 When should I check in for my flight?

Check in as soon as the airline opens the check-in window. Many airlines open online or mobile check-in before departure, but the exact time varies by carrier and itinerary.

Starting early gives you more time to review seats, enter travel-document information, save boarding passes, and address any reservation or ticketing problems.

02 Does checking in online mean I can go directly to security?

You may be able to go directly to security when you have a valid boarding pass, acceptable identification, and no checked baggage or additional airline requirements.

You must still visit an airline counter or bag-drop location when checking luggage, completing document verification, paying unresolved fees, receiving special assistance, or following an instruction to see an agent.

03 What is the difference between checking in and receiving a boarding pass?

Check-in confirms that the traveler intends to take the flight. A boarding pass is the document used to enter security and board a particular flight segment.

An airline may allow check-in to be completed but withhold the final boarding pass until an employee verifies identification, travel documents, seating, or another requirement.

04 What should I do if the airline app says “See Agent”?

Save a screenshot of the message and prepare to visit an airline kiosk, counter, document-check station, or gate as directed. Bring identification, passports, visas, confirmation numbers, and any supporting documents.

A “See Agent” message is often an instruction rather than a cancellation. It may indicate that the airline needs to verify documents, seating, ticketing, payment, or special services.

05 Why can’t the airline find my reservation?

The wrong confirmation number, traveler surname, airline, departure date, or airport may have been entered. A cruise, tour, travel-agency, or package confirmation number may also differ from the airline’s record locator.

Check the itinerary for the airline operating the first flight and look for a separate airline confirmation number or electronic ticket number.

06 Which airline should I use for check-in on a codeshare flight?

Begin with the airline operating the first flight. The itinerary may show one airline’s flight number while stating that another carrier operates the aircraft.

The operating airline normally controls airport counters, baggage acceptance, seat assignments, boarding passes, and gate operations.

07 Do I need identification to check in for a domestic flight?

Adult travelers should carry an identification document accepted for airport security and any identification the airline requires for check-in or special services.

The name on the reservation should match the identification being used. Keep the document accessible rather than packed inside checked baggage.

08 Do children need identification when checking in?

Requirements depend on the child’s age, itinerary, airline, and destination. An airline may request proof of age for an infant, child fare, or special service even when routine domestic security identification is not required.

Children traveling internationally generally need their own passports and any required visas, authorizations, consent letters, or supporting documents.

09 Why can’t I receive my international boarding pass online?

The airline may need to inspect a passport, visa, electronic travel authorization, transit document, residence permit, or proof of onward travel.

Complete all online steps that are available, save the confirmation, and arrive early enough for in-person document verification.

10 Can I check in online when I have checked baggage?

Yes, many airlines allow travelers with checked baggage to complete online or mobile check-in. You must still take the suitcase to an approved bag-drop location or staffed counter before the airline’s baggage deadline.

Printing or attaching a bag tag does not mean the suitcase has been accepted. Do not leave a bag until the airline or automated system confirms acceptance.

11 Can the airline change my seat after I check in?

Yes. Seats may change because of aircraft substitutions, schedule changes, safety requirements, accessibility accommodations, family seating, weight and balance needs, or other operational reasons.

Review the seat assignment in the airline app and on the final boarding pass. Keep the receipt when you paid for a particular seat or upgrade.

12 What does “Seat Assigned at Gate” mean?

It generally means check-in has been completed but the airline has not yet provided a final seat number. The seat may appear later in the app or may be assigned by the gate agent.

Keep the boarding pass, arrive at the gate early, and remain nearby for announcements or an updated assignment.

13 What should I do when my family is seated apart?

Review the entire reservation as soon as check-in opens and contact the airline promptly, especially when a young child is separated from an accompanying adult.

When the issue remains unresolved, arrive early and speak with the ticket counter or gate agent before boarding begins. Do not rely solely on other passengers agreeing to switch seats onboard.

14 Can one person check in everyone on the reservation?

Many airline systems allow one person to check in multiple travelers on the same reservation. However, each traveler’s information, documents, seat, special-service request, and boarding pass should still be reviewed individually.

Travelers booked under separate confirmation numbers may need to be checked in separately.

15 Can a mobile boarding pass be used without internet service?

A boarding pass saved in the airline app or digital wallet may remain available without active internet service. Save it before leaving home and confirm that it opens while the phone is offline.

Screenshots can be useful, but some airlines use dynamic barcodes. A digital wallet, airline app, or printed copy may be more reliable.

16 Should I print a boarding pass if I have one on my phone?

A printed backup can be helpful when the phone battery dies, the screen breaks, the app fails, or the airport cannot scan the mobile pass.

Keep the paper pass flat, protect the barcode, and destroy it securely after the trip because it may contain personal or reservation information.

17 Do I need to check in again for a connecting flight?

The first airline may issue boarding passes for all flight segments, but this is not guaranteed. A partner airline, international document review, or later check-in window may prevent issuance of a connecting pass.

Before leaving the first check-in location, confirm whether you have a boarding pass for every available segment and whether baggage is checked through to the final destination.

18 What happens if I miss the airline’s check-in deadline?

The airline may refuse check-in, baggage acceptance, or boarding. A valid ticket does not guarantee travel after the applicable cutoff has passed.

Contact the airline immediately and proceed to the airport when instructed. Available rebooking options, fees, and ticket value depend on the fare and airline policy.

19 Can I check in at an airport kiosk instead of online?

Many airports offer airline kiosks for check-in, seat review, boarding-pass printing, and baggage-tag printing. Availability depends on the airline, airport, itinerary, and services requested.

A kiosk may direct you to a staffed counter when documents, ticketing, payment, baggage, or special assistance require employee review.

20 What should I bring when airport check-in is required?

Bring acceptable identification, passports, visas, travel authorizations, the airline confirmation number, ticket number, complete itinerary, and any documents related to children, medical needs, special services, pets, groups, or cruise air.

Also bring screenshots of online error messages, schedule-change emails, receipts, and the payment method that may be needed for unresolved fees.

21 Does checking in guarantee that I will be allowed to board?

No. Travelers must still satisfy identification, documentation, baggage, security, health, safety, and boarding requirements.

The airline may deny boarding when a traveler arrives late, lacks required documents, does not meet destination rules, or fails another condition of transportation.

22 Should I check in if my flight is delayed?

Yes. Complete check-in and follow the airline’s original deadlines unless the airline provides different written instructions.

A delay can change, improve, or be canceled. Continue monitoring the app, airport displays, messages, and gate announcements.

23 How does check-in work for cruise or group air?

Cruise and group travelers normally check in with the airline operating the first flight. The cruise line, tour operator, or group organizer may provide a separate airline record locator and ticket number.

Review each traveler individually because a group may be divided among several airline reservations, seat assignments, or ticket records.

24 When should I ask for special assistance?

Request assistance as early as possible and confirm it again during check-in. Explain the traveler’s mobility, communication, medical, sensory, seating, equipment, and connection needs clearly.

Make sure assistance is arranged for departure, connections, arrival, partner airlines, and the return trip when needed.

When You Need Help

Contact the Company That Controls the Problem

The operating airline generally controls day-of-travel check-in, baggage, boarding passes, airport counters, and gate operations. The ticketing airline, travel advisor, cruise line, tour operator, or booking website may need to help when the problem involves ticket issuance, payment, schedule changes, refunds, or reservation corrections.

Have the traveler’s full name, airline record locator, electronic ticket number, flight details, and exact error message ready before contacting customer service.

Airline Deadlines Still Apply

Check-in, baggage acceptance, security screening, and boarding deadlines continue to apply while a traveler is resolving a reservation or document problem. Begin early and arrive with enough time to obtain airport assistance.

Our Family Travel Tip

After checking in, review each traveler’s boarding pass side by side. Confirm the name, flight, date, airport, seat, boarding group, and every connecting segment. Save the passes in the airline app or digital wallet and carry a printed backup when practical.

Airline Check-In

Helpful Resources

Airline procedures, identification requirements, baggage rules, and international travel requirements can change. Use these official resources to confirm current information, then review the operating airline’s website or mobile app for the rules that apply to your specific reservation.

Start with the Operating Airline

Airline-Specific Rules Come First

The airline operating your first flight normally provides the most relevant information about check-in times, airport counters, baggage fees, seat assignments, boarding passes, special assistance, and day-of-travel procedures.

Look for the words “operated by” on your itinerary. When another airline operates the flight, use that carrier’s official website or app for check-in instructions.

Transportation Security Administration

TSA Identification Requirements

Review the identification documents accepted at U.S. airport security checkpoints, including REAL ID-compliant identification and acceptable alternatives.

View TSA Identification Requirements
Transportation Security Administration

TSA “What Can I Bring?”

Search common items to determine whether they may be packed in carry-on baggage, checked baggage, both, or neither.

Search the TSA Item List
Transportation Security Administration

TSA PreCheck

Learn about TSA PreCheck eligibility, enrollment, participating airlines, identification requirements, and expedited-screening procedures.

Visit TSA PreCheck
U.S. Department of Transportation

Fly Rights

Review general information about airline tickets, reservations, overbooking, delays, cancellations, baggage, disabilities, and other passenger concerns.

Read Fly Rights
U.S. Department of Transportation

Airline Refund Information

Review federal guidance about refunds for canceled or significantly changed flights, optional services, and qualifying baggage-fee issues.

Review Refund Guidance
U.S. Department of Transportation

File an Airline Consumer Complaint

Use the Aviation Consumer Protection website to learn how to submit a complaint involving an airline, ticket agent, disability concern, or other air-travel issue.

View Complaint Information
U.S. Department of State

International Travel Information

Review destination-specific entry requirements, passport guidance, travel advisories, local laws, embassy information, and emergency resources.

Review International Travel Guidance
U.S. Department of State

U.S. Passport Information

Find information about passport applications, renewals, processing times, urgent travel, passport validity, and replacing a lost or damaged passport.

Visit U.S. Passport Services
U.S. Customs and Border Protection

International Arrival Information

Review information for travelers entering the United States, including customs, immigration, declarations, trusted traveler programs, and arrival procedures.

Visit CBP Travel
U.S. Customs and Border Protection

Mobile Passport Control

Learn whether eligible travelers may use the free Mobile Passport Control application to submit passport and customs information for entry at participating locations.

Learn About Mobile Passport Control
U.S. Department of Transportation

Traveling with a Disability

Review passenger protections and airline responsibilities involving accessibility, mobility devices, service animals, seating, assistance, and disability-related complaints.

View Accessibility Resources
Federal Aviation Administration

Passenger Safety Information

Find aviation-safety information about passenger responsibilities, child-restraint systems, portable electronic devices, batteries, and other onboard safety topics.

Visit FAA Traveler Resources
Official Airline Resources

Check Your Airline Before Departure

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Online and mobile check-in opening times

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Airport counter and baggage deadlines

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Checked and carry-on baggage allowances

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Seat-selection and upgrade policies

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International document requirements

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Children, infant, and family-travel procedures

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Accessibility and special-assistance services

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Current flight status and gate information

Verify Before You Rely

Use Official Websites and Applications

Airline policies and government requirements may change. Verify important information through the operating airline or the government agency responsible for the rule instead of relying only on social media, travel forums, search-result summaries, or information from a previous trip.

Check the website address carefully before entering passport numbers, confirmation codes, payment information, or other personal details.

Government Guidance Does Not Replace Airline Instructions

Government agencies establish security, consumer-protection, customs, immigration, and safety requirements. The operating airline still controls its check-in methods, baggage procedures, airport deadlines, seating process, and boarding operation.

Our Family Travel Tip

Save the operating airline’s website, mobile app, reservation number, customer-service information, and baggage policy before departure. Screenshots of your itinerary and important instructions can remain accessible when airport Wi-Fi or cellular service is unreliable.

External websites are maintained by their respective agencies and organizations. Requirements, services, and website addresses may change. Always verify current information before travel.

Our Family Travel Tip

Check In Early—and Review Every Traveler

Do not stop after the airline displays a check-in confirmation. Open every traveler’s boarding pass and verify the name, flight number, departure date, airport, seat assignment, boarding group, and connecting flights.

Families and groups should compare all boarding passes side by side so that separated children, missing seat assignments, incorrect flight segments, or travelers who were not successfully checked in can be identified before reaching the airport.

Save each boarding pass in the airline app or digital wallet, take screenshots when appropriate, and carry a printed backup when practical. Make sure more than one adult can access the reservation in case a phone is lost, damaged, or out of power.

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Check in as soon as the airline opens the check-in window.

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Review every traveler and every flight segment.

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Confirm that children and companions are seated appropriately.

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Save boarding passes, baggage receipts, and error messages.

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Keep identification and travel documents in a personal item.

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Continue monitoring the airline app for changes.

Remember the Airport Deadlines

Completing online check-in does not extend the airline’s baggage, security, gate, or boarding deadlines. Arrive early enough to complete any remaining document checks, baggage processing, or special-assistance procedures without depending on an exception.