Privacy Policy

We collect personal information only when you voluntarily provide it to us. The information collected depends on how you choose to communicate with Our Family Travel.

Contact and inquiry information may include:

• Your name
• Your email address
• Your telephone number
• Your preferred method of communication
• Questions, comments, or other information included in your message

Travel quote information may include:

• Preferred destinations or vacation type
• Approximate travel dates
• Departure city or preferred airport
• Number and general ages of travelers
• Budget range and accommodation preferences
• Accessibility needs, special requests, or other travel preferences you choose to provide

Newsletter information may include:

• Your name, when requested
• Your email address
• Your subscription or communication preferences

We may receive information from you when you:

Our website quote forms may be provided through a self-hosted Nextcloud Forms system. Information submitted through those forms is delivered to and maintained by Our Family Travel for the purpose of reviewing and responding to your request.

We may use the information you provide to:

• Respond to your questions or requests
• Learn about your vacation interests and travel needs
• Research destinations, accommodations, cruises, transportation, tours, or other travel services
• Prepare and discuss travel recommendations or quotes
• Communicate with you about an existing inquiry, reservation, group trip, or planned vacation
• Send newsletters or promotional communications when you have subscribed or otherwise requested them
• Maintain appropriate business and communication records
• Protect our website, systems, clients, and business from misuse, fraud, or unlawful activity
• Comply with applicable legal, regulatory, accounting, or recordkeeping obligations

We will not use information submitted for a travel inquiry for an unrelated purpose without an appropriate reason or, where required, your permission.

When you subscribe to the Our Family Travel newsletter, we use your email address to send travel information, agency announcements, group-trip news, planning reminders, destination inspiration, and occasional promotional offers.

Newsletter subscriptions are voluntary. You may unsubscribe at any time by:

• Using an unsubscribe option included in the message, when available
• Emailing reservations@ourfamilytravel.biz
• Calling 618-606-3666

After an unsubscribe request is processed, we may retain limited information necessary to document and honor your communication preference.

We may share limited information in the following circumstances:

Travel suppliers and service providers

When you ask us to research, arrange, or book travel, relevant information may be provided to airlines, cruise lines, hotels, resorts, tour operators, transfer companies, travel-insurance providers, reservation systems, and other suppliers involved in the requested services.

Detailed traveler information generally is not provided to a travel supplier merely to respond to an initial website inquiry. Additional information may be requested separately if you decide to proceed with a reservation.

Business technology providers

Limited information may be processed by companies or systems that support website hosting, email delivery, data storage, form processing, communications, security, or other necessary business operations.

Legal and safety purposes

Information may be disclosed when reasonably necessary to comply with applicable law, respond to valid legal process, protect the rights or safety of Our Family Travel or another person, investigate suspected fraud or misuse, or enforce an agreement.

Business changes

If the agency is reorganized, transferred, sold, or combined with another business, relevant records may be transferred as part of that transaction, subject to applicable privacy obligations.

Our Family Travel does not currently use website information for behavioral advertising, and we do not intentionally use third-party advertising trackers to build visitor profiles.

We do not currently use a website analytics service to identify or analyze individual visitors. However, basic technical information may be processed automatically by the website’s hosting environment, security systems, browser, or embedded services as part of operating and protecting the website. This may include information such as:

• Internet Protocol address
• Browser or device type
• Date and time of a website request
• Requested page or file
• Security and error-log information

Some embedded forms or third-party links may use cookies or similar technologies that are necessary for their features to function. Those technologies are governed by the practices of the applicable provider.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to inquiries, provide travel-planning services, administer newsletter subscriptions, maintain appropriate business records, resolve disputes, and meet legal or contractual obligations.

The retention period may vary depending on:

• Whether the information relates to an inquiry, active reservation, completed trip, or group booking
• Whether continued communication has been requested
• Applicable accounting, tax, legal, supplier, or recordkeeping requirements
• The need to document transactions, permissions, waivers, or communication preferences

Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of, subject to applicable backup and recordkeeping requirements.

We use reasonable administrative, technical, and organizational measures intended to protect the personal information under our control against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, password protection, software updates, secure connections, system monitoring, backups, and limiting access to people who have a legitimate business need for the information.

You may contact us to:

• Ask what personal information we maintain about you
• Correct inaccurate or outdated information
• Request deletion of information that is no longer necessary
• Withdraw a newsletter subscription or other optional communication permission
• Ask a question about how your information has been handled

We may need to verify your identity before completing certain requests. Some information may need to be retained when required by law, necessary to complete a requested transaction, needed to protect legal rights, or required for legitimate business recordkeeping.

This website is intended for adults researching or arranging travel. It is not directed to children under 13, and we do not knowingly request personal information directly from children under 13 through the website.

Information about children who will be traveling should be provided by a parent, legal guardian, or authorized adult. If you believe a child under 13 has submitted personal information directly to us, please contact us so that we can review and, when appropriate, delete it.

Our website may contain links to cruise lines, airlines, resorts, hotels, tourism organizations, government agencies, travel-protection providers, social-media platforms, and other external websites.

Our Family Travel does not control the privacy, security, accessibility, content, or data practices of those independent websites. Visiting an external website is subject to that website’s own terms and privacy policy.

We encourage you to review the privacy notice of any external website before providing personal or payment information.

We may update this Privacy Policy when our website, services, forms, communication practices, technology, or legal obligations change.

The revised policy will be posted on this page with an updated “Last updated” date. Changes become effective when the revised policy is posted unless another effective date is stated.

We encourage visitors to review this page periodically, particularly before submitting new personal information.